Customer Service Analyst

Epic Personnel Partners, LLC

Job Description
Job Description
Job Purpose: Supports command center and client in completing and logging all store requests and concerns.
Essential Duties and Responsibilities:
· Receiving customer concerns and requests via email for East Coast/ West Coast stores.
· Logging all daily requests and concerns.
· Effectively communicating with warehouses and logistics team.
· Ensuring concerns are responded to and handled in a timely manner.
· Following up on pending items.
· Communicating to client when requests or concerns are completed.
· Update all charts daily.
· Send the end of the day email with updated data.
· Maintain a clean, neat, and organized work area at all times.
· Other duties as assigned.
Education and/or Experience:
· 2-3 years experience preferred.
· Knowledge of the company's products and services.
· Knowledge of Microsoft Word and Excel.
\nCompany Description
Epic Personnel Partners and Epic HR LLC are national staffing firms specializing in light industrial temporary, temp-to-hire, and direct hire placements. We connect businesses with dependable talent and help job seekers build lasting careers.

Company Description

Epic Personnel Partners and Epic HR LLC are national staffing firms specializing in light industrial temporary, temp-to-hire, and direct hire placements. We connect businesses with dependable talent and help job seekers build lasting careers.

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Vacancy posted 2 days ago

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