Support Engineer, Sr. Associate

Northern Trust, a Fortune 500 company, is seeking a Support Engineer, Sr. Associate to join the Portfolio Accounting and Data Services (PADS) team. Responsibilities Level 1 Support for PADS Platform: Respond to basic support queries with promptness and professionalism; troubleshoot and log stand issues encountered by users; and escalated intricate problems with comprehensive documentation. Level 2 Support for PADS Platform: Delve deep into complex issues that have been escalated; collaborate with engineering and data teams to determine root causes and derive solutions; and propose platform enhancements based on patterns of recurring issues. Level 3 Support for Data Product Teams: Provide guidance and troubleshooting assistance to teams developing data products; collaborate to ensure seamless integration of data products with the mesh platform; develop scripts, tools, or minor enhancements to facilitate better integration and performance of data products; and recommend best practices and enhancements for data product performance and reliability. Documentation and Training: Consistently update and maintain support documentation; conduct training sessions for both platform users and data product development teams. Monitoring and Reporting: Oversee system health, performance, and security; produce regular reports detailing support activities, system health, and areas for improvement. Qualifications Bachelor's degree in computer science or related field. Minimum of 5 years of experience in a technical support capacity. Solid understanding of cloud architecture and design principles. Demonstrable proficiency in troubleshooting, performance tuning, and problem-solving. Effective communication abilities, both written and verbal. Basic skills in TerraForm, Kubernetes, Azure, GitHub and Snowflake. Development experience in Java and Python. Preferred Prior experience in a DevOps role using ADO. Familiarity with current data tools and platforms. Visa & Work Authorization Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa). Salary and Benefits Salary Range: $88,900 - 151,100 USD – this figure is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401(k) and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. EEO Statement Northern Trust is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, belief, national origin, gender, sexual orientation, disability, age, parental status, or other protected characteristics and comply with all applicable laws regarding hiring and employment. #J-18808-Ljbffr