Lead Medical Support Assistant

Lead Medical Support Assistant

The Miami VA Healthcare System (Bruce W. Carter VA Medical Center) Health Administration Service is seeking an experienced and dynamic Lead Medical Support Assistant. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. The incumbent must be an excellent communicator and team player who is adaptable to the needs of a growing medical center. The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative. Other duties and responsibilities include, but are not limited to:

• Monitoring and making work assignments, providing input on performance, resolving daily workplace issues and maintaining efficient workflow
• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and staff in order to resolve day to day conflicts
• Working collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty, C&P) and performing all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics
• Performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed and reviewed in a timely manner, and appropriate documentation completed before sending to Fiscal Service, and will train the MSA staff on how to process the beneficiary travel requests
• May be asked to participate in the PACT daily team huddles and weekly team meetings where patient care, planning, and management occur
• Other duties as assigned