Desktop Support Technician
Insight Global
Job Description:
We are seeking a Technology Support Specialist to support a large-scale Windows 11 deployment project within a hospital and clinic environment. This role serves as a key onsite IT resource, providing hands-on support across hardware, software, and applications while ensuring a seamless upgrade experience for end users.
Day to Day/Responsibilities:
- Provide Tier I support to assist with Windows 11 deployment
- Perform device imaging, installations, upgrade, and configuration
- Support hardware replacements and refreshes
- Provide Tier I and Tier II support for incidents and tickets
Must Haves:
- 1-2 years of experience providing Tier I support in person in a healthcare environment
- Experience with ServiceNow or other ticketing systems
- Experience providing support for Window 11 deployment
- Experience with PC refreshes, device imaging, installations, upgrades, and hardware refreshes
Vacancy posted 4 days ago
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