Emergency Recovery Coordinator - Property Restoration

Emergency Recovery Coordinator Property Restoration

Emergency Recovery Coordinators focus on customer care, securing project opportunities for Emergency and Restoration Services, provide quick response, competitive pricing, and product differentiation based on circumstance and customer influences. ERCs generate and respond to revenue opportunities at both the residential and commercial-property level. They collaborate directly with local public emergency response agencies and private entities to support their operational goals. Emergency Recovery Coordinators help to increase our community footprint by participating in community awareness events and programs.

Key Skills Include:

• Leadership, communication, as well as interpersonal and customer service skills.
• High stress tolerance and the ability to work under pressure are paramount to job success.
• Considerable emotional intelligence, compassion and a dogged determination for protecting the customer while making the sale.
• Strong knowledge of restoration products and services.
• Must be a dynamic speaker and comfortable when interacting in both one-on-one and group settings.

Core Competencies:

Successful candidates possess the following skills and characteristics: Can sense the right time to approach a customer with our services, a confident and self-motivated attitude, and kind personality. Emergency Response Coordinators have sales experience, are organized and work well independently in high-stress field environments.

Responsibilities:

• Establish and grow relationships within the First Responder Community
• Monitor social media and other emergency notification systems
• Responsible for educating the customer on products and services
• Secure Emergency and Restoration Services opportunities that result from property disasters.
• Coordinate emergency response crews
• Seek opportunities for branding and greater community involvement

Requirements:

• 4 - 6 years' experience in any of the following or a combination thereof: Restoration, Military, Fire Service, EMS, Construction, Insurance, Sales and Customer Service
• Computer literacy
• Excellent driving record with the ability to travel within our territory

Benefits and Compensation:

• This position has a base salary + commission
• Medical, dental, and vision coverage offered
• 401(k) with company match after 1 year
• Paid holidays, sick and vacation days
• Great culture and fun team building events

For Veterans:

Paul Davis Restoration of Northern Virginia is an Official V3 Certified (Virginia Values Veterans) company and a strong supporter of hiring Veterans. This position is ideally suited for E-4s through O-2s from the following fields: Engineer Corps, Construction, Engineering, Operations, Maintenance/Logistics, Acquisition, Engineer, Construction, Equipment and Shore Part, Engineering and Hulls or Investigations Examples: Fire Team Leader, Squad Leader, Platoon Sergeant or Platoon Leader.

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results