Call Center Representative - Physical Therapy Clinic
U.S. Physical Therapy
Company Description
Employment Type: Full-Time / Part-Time
Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you!
?? About Us:
We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.
Job Description
?? Key Responsibilities:
Answer incoming phone calls in a courteous, professional manner
Schedule, confirm, and reschedule patient appointments
Provide information about our services, therapists, and clinic policies
Verify insurance coverage and collect necessary patient details
Assist with appointment reminders, follow-ups, and general inquiries
Accurately enter and update patient information in the scheduling system
Communicate effectively with clinical staff to ensure smooth workflow
Qualifications
Previous experience in a medical call center or healthcare office (preferred but not required)
Excellent verbal communication and customer service skills
Strong attention to detail and ability to multitask
Familiarity with medical terminology and insurance verification is a plus
Proficient with computers, scheduling software, and basic office tools
Bilingual (English/Spanish) a plus
Additional Information
Competitive pay and growth opportunities
Supportive and collaborative team environment
On-the-job training and development
Health benefits (for eligible employees)
Meaningful work helping people improve their quality of life
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at View email address on click.appcast.io
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