IT Operations Manager

Job Details

Job Location: 1740 COFRIN DR - GREEN BAY, WI 54302

Position Type: Full Time

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

Join a company where your contributions directly pay off.

We believe in sharing success with our employees, which is why our benefits are designed to invest in you—now and in the future:

• Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build together
• Competitive Medical, Dental & Vision coverage
• Company‑paid Life Insurance & Short‑Term Disability
• Paid Holidays and PTO
• Medical Deductible Reimbursement & Wellness Benefit Programs
• 401(k) with Company Match

JOB SUMMARY

As the IT Operations Manager, you will be responsible for leading the daily operations of the Technology organization, ensuring the reliability, availability, security, and performance of enterprise infrastructure, end-user support services, and compliance programs. You will provide operational leadership across infrastructure, help desk, cybersecurity, and regulatory compliance functions while driving service excellence, operational efficiency, and continuous improvement.

This role requires a strong operational leader with technical expertise, outstanding people management skills, and the ability to align IT services with organizational goals and business needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Lead day-to-day IT operations and service delivery across the organization.
• Ensure technology services meet business requirements and established service level expectations.
• Develop, implement, and maintain operational policies, procedures, standards, and best practices.
• Oversee servers, networks, cloud services, backup systems, and enterprise technology infrastructure.
• Ensure system availability, performance, scalability, security, and disaster recovery readiness.
• Manage infrastructure upgrades, capacity planning, system lifecycle management, and technology refresh initiatives.
• Lead end-user support operations and service desk activities to ensure exceptional customer service.
• Monitor help desk performance metrics and implement service improvements to increase efficiency and user satisfaction.
• Ensure timely resolution of incidents, service requests, and operational issues.
• Oversee PCI, SOC, audit, cybersecurity, and information security programs.
• Ensure compliance with regulatory requirements, corporate policies, security standards, and industry best practices.
• Coordinate audits, risk assessments, remediation efforts, and compliance initiatives.
• Manage relationships with technology vendors, service providers, and third-party partners.
• Oversee technology contracts, operational budgets, software licensing, and vendor performance.
• Maintain accountability for hardware, software, and technology asset management programs.
• Lead major incident response activities and coordinate cross-functional resolution efforts.
• Conduct root cause analysis and implement preventative measures to improve operational stability and reduce recurring issues.
• Identify automation opportunities and process improvements that enhance service delivery and operational effectiveness.
• Drive operational maturity, service management excellence, and continuous improvement initiatives across the IT organization.
• Provide regular updates to executive leadership regarding operational performance, service metrics, infrastructure health, compliance status, and strategic initiatives.
• Develop and mentor technical teams while fostering a culture of accountability, collaboration, and continuous learning.

REQUIREMENTS

(Education, Experience, Skills, Abilities)

• Bachelor's degree in Information Technology, Computer Science, or a related field required.
• Minimum of 7 years of IT operations, infrastructure, or technical support experience.
• Minimum of 3 years of leadership experience managing technical teams.
• Experience managing enterprise infrastructure, cloud technologies, cybersecurity, compliance programs, and operational service management.
• Strong knowledge of IT operations management and service delivery best practices.
• Experience leading help desk, infrastructure, and operational support functions.
• Knowledge of cybersecurity principles, risk management, and regulatory compliance requirements.
• Experience with incident management, problem management, and root cause analysis methodologies.
• Strong vendor management and budget administration experience.
• Excellent communication, interpersonal, and stakeholder management skills.
• Demonstrated leadership, coaching, and team development abilities.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: Sitting, 5-8 hours per shift; talking, hearing and eye/hand/foot coordination, lift up to 10 lbs. up to 2 hours per shift. The following activities are performed, but rarely: standing, walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, and repetitive motions. Does not require strenuous physical effort. Overall work time is spent 95% in the office and 5% outside of the office.

Mental Requirements: While performing duties of this job, employee is regularly required to do the following: read, analyze data and reports, evaluate system performance, troubleshoot operational issues, coordinate resources, implement recommendations, direct the activities of others, develop plans, procedures, goals, strategies, and process improvements. The following activities are performed, but rarely: weighing and/or measuring.

Work Environment: While performing duties of this job, employee is rarely exposed to extreme cold, extreme heat, temperature changes, wet or humid conditions, noise, vibration, hazards, or atmospheric conditions.

SERVICE STANDARDS

• Maintain a highly effective team by developing each employee to their highest potential through coaching, mentorship, and leadership.
• Responsible for ensuring that exceptional service is delivered to both internal and external clients through reliable, secure, and efficient technology operations.
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives.
• Perform job duties within organizational policies, procedures, service standards, and applicable state and federal laws.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.