Customer Service Representative (Order Processing)

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Who are we?

At Mphasis, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

Work Location: In-Office/ Hybrid*

*This position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality.

Summary:

The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research.

Duties Include:

• Processing client requests
• Managing large quantities of incoming requests (emails/phone calls)
• Problem-solving, tools utilization while staying within protocol
• Verify and maintain customer account information
• Daily communication with both internal and external customers
• Handling customer escalations

Required Qualifications:

• Excellent communication skills, both written and verbal
• Experience in Telecom Customer Service, preferred but not required
• Problem-solving and goal-oriented personality, reliability, and attention to detail
• Knowledge of MS Office (esp. MS Excel) and Google Sheet
• High School graduate, associate or bachelor's degree, preferred but not required

Qualifications

Required Qualifications:

• Excellent communication skills, both written and verbal
• Experience in Telecom Customer Service, preferred but not required
• Problem-solving and goal-oriented personality, reliability, and attention to detail
• Knowledge of MS Office (esp. MS Excel) and Google Sheet
• High School graduate, associate or bachelor's degree, preferred but not required

Work Schedule (must be flexible):

07:00 AM - 03:45 PM
07:30 AM - 04:15 PM
08:00 AM - 04:45 PM
08:30 AM - 05:15 PM
10:00 AM - 06:45 PM

Additional Information

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at Mphasis will know no limits! Eager to know more? Become a part of our team.