Senior AI Chatbot Product Lead | Cross-Channel Experience

In addition, this senior level individual role will play a pivotal part in leveraging conversational platforms and ensure a cohesive and intelligent user experience across all touchpoints. Your ability to envision and execute a unified, cross-channel conversational strategy will be key in elevating our customer engagement to new heights. The ideal candidate is excellent at: Deep understanding of AI, machine learning, natural language processing, and conversational design principles. Leading cross-functional teams to build AI-driven products. Collaborating with data scientists, engineers, and UX designers to ensure the chatbot delivers personalized, context-aware interactions that drive engagement and satisfaction. Working with NLP/NLU and generative AI utilizing LLMs Building products across the lifecycle: from vision, strategy, prioritization to user research, UX/UI, roadmap, analytics, agile delivery and go to market. Communicating and collaborating with various stakeholders (both internal and external) and the ability to manage expectations and requirements from different parts of the organization. Combining a customer-centric approach with data-driven decision making Understanding of current and future state tech architecture. Coaching and mentoring other Product Managers. Minimum Qualifications: Bachelor’s Degree or equivalent practical experience 5+ years of experience in Product Management 5+ years managing all aspects of a product feature throughout its lifecycle from concept to delivery 5+ years leading cross-functional teams that drive results during product discovery and product delivery 3+ years of experience building and shipping technical products Annual Salary $128,000.00 - $224,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement Paid Training and Licensures Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. #J-18808-Ljbffr