Operations Manager

Responsibilities Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives Conduct regular field rides and ride-alongs to observe customer engagements Serve as the operational liaison between field teams, internal stakeholders, and client leadership Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved Identify operational challenges and implement solutions that improve efficiency and service delivery Oversee onboarding, training, and performance management Support quality improvement initiatives designed to strengthen field effectiveness Complete administrative responsibilities accurately and on time Requirements Bachelor's degree or equivalent experience Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role Experience in pharmaceutical or healthcare-related sales management preferred Proven ability to recruit, develop, and lead field-based teams Valid driver’s license and clean driving record Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district) Overnight travel required Ability to work independently and use sound judgment when managing escalated issues Proficiency in Microsoft Office and CRM platforms #J-18808-Ljbffr Jobtailor