Customer Service Representative

Good Work/Life Balance Begins with a good company

FUELING YOUR FUTURE

As one of Southern California’s leading operators of company-owned fueling stations and convenience stores, G&M makes every effort to provide a pleasant customer experience and employee friendly workplace.

For our customers, that means fast, friendly service each time they visit one of our stations. For our employees, that means offering an energetic work environment, comprehensive benefits, and opportunities for career advancement.

Whether working at a station, in the field, or at the office, everyone plays an important role in helping to realize the company’s success and future. To reach our goal of being the best place to work, G&M offers a full range of benefits to our employees to ensure stability and coverage for whatever life throws at them and their families.

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly, safe and clean environment for both customers and employees.

Take measures to preserve the safety of employees and all others in the work location. Conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds.

• Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold.
• Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales.
• Check identification for alcohol, tobacco and lottery products according to company policy.
• Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and name tag at all times.
• Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager.
• Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out.
• Sweep floors and spot mop as well as clean mop water as needed and before changing shifts.
• Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed.
• Ensure restroom is spot checked often and restocked when needed.
• Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment.
• Front Face Cooler and Hydrazone as well as dust merchandise.
• Clean all station windows.
• Straighten and organize backroom supplies and equipment as needed.
• Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques.
• Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed.
• Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid).
• Re-stock merchandise as needed to ensure no holes or sparse shelves.
• Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
• Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed.
• Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol e.g. MySupport. Participate in all store sales building, customer service, and team-building activities.
• When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts.
• No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager.

Qualifications/Requirements:

• A high school diploma or GED equivalent.
• Excellent computer skills / competency in PDI Enterprise POS (evaluation required).
• Excellent interpersonal skills.
• Ability to learn simple tasks quickly and work with little or no supervision.
• Basic math skills.
• Food Handlers Permit, if required by store/county.
• Ability to communicate (verbally and in writing) in English.
• Have open availability to work all shifts as needed at home store and other stores within district when the need arises.

Physical Demands & Work Environment:

• Work is performed in a Retail environment.
• Must be able to stand and/or walk for entire shift.
• Ability to lift and/or carry up to 50 pounds from ground to waist level.
• Ability to bend at waist with some twisting during workday.
• Ability to work with arms bent all day.
• Ability to stoop, kneel, and/or crouch while working.
• Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck).
• Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.

PPO and HMO medical and dental options are available along with Vision coverage, allowing employees to get the preventative or specialized care they need including prescription drugs.

Voluntary Plans

Accidents and the unpredictable can occur. Additional Voluntary plans such as Short/Long term Disability, Critical Illness, and Life plans ensure you are prepared.

Employee Assistance Program

Employee mental and physical health is vital to a successful workplace. Sometimes a personal or professional issue can get in the way of maintaining a healthy, productive life. Our Employee assistance Program (EAP) can offer the answers or guidance you need to get back on track. A counseling professional can assist on topics such as Emotional well-being, Legal and Financial Matters and More!

Paid Vacation & Sick Time

Rest for our employees is important to us as a company. We believe a good work-life balance is essential for ensuring a healthy lifestyle. If your time off is planned or unexpected, paid vacation and sick time can be utilized to meet your needs. Need Accommodated time off? Personal or qualifying leaves, FMLA and Maternity Leaves may be requested.

Competitive Pay

Compensation for your hard work is something we don’t take lightly at G&M. We offer competitive pay topped with premium shift differential pay.

Paid Holidays

G&M always recognizes 6 observed paid Holidays. Employees receive paid time off or time and a half if working on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

401K Retirement Savings

We want you to be able to work hard knowing that you are taken care of in your future endeavors. Long-term savings plans are available after 1 year of employment.

Personal Development

G&M helps to facilitate employee growth and maximize individual potential. We believe the more you give your career at G&M the more you get in return. We are always on the lookout for talented, passionate employees to promote from within.

Need more Prof?

“ It is with much enthusiasm that I recommend G&M Oil, my employer for 13 years! I was hired as a 2nd shift as a cashier at one of G&M’s locations, within a year I became a store manager, and after holding that position for a few years I was offered the position of Supervisor or a Pricebook Specialist. It was a difficult decision in which career path I wanted to take, both are great. I decided for Pricebook Specialist at our corporate office. I am fortunate to work for G&M Oil that has given me the opportunity for growth and advancement in different career paths. ”

“ Working at G&M Oil Company is a true pleasure, I am very happy to be a part of the team. The work ethic and commitment of its employees is rare and astounding, it’s a great place to come into work every day! G&M Oil has amazing leaders; management truly cares about their team members and maintaining a positive company culture. They offer great opportunity for growth and wealth of knowledge; I look forward to continuing to grow both personally and professionally and being a part of the G&M Team! ”