Liability Claims Specialist

General Liability Claims Specialist II (Dedicated Account)136388 Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) litigated files within our dedicated team for one of our largest customers! If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career. The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Addison, TX; and Rocky Hill, CT. What You Will Do: In this dynamic role, you'll manage and resolve high-exposure, multi-party commercial general liability claims. Using your litigation expertise and strategic mindset, you will: Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence. Partner closely with internal and external counsel, underwriters, and risk professionals. Provide clear, timely communication to customers and stakeholders throughout the claim process. Ensure claims are handled in accordance with regulatory standards and company protocols. You'll be empowered to own your claims portfolio while contributing to Zurich's commitment to industry leadership and customer trust. Basic Qualifications: Bachelor's Degree and 3+ years of experience in Claims or Insurance OR Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance OR Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance Must obtain and maintain required adjuster license(s) Knowledge of insurance regulations, markets, and products Proficiency in Microsoft Office Preferred Qualifications: 5+ years of experience handling Commercial General Liability (CGL) claims, including comprehensive investigation, coverage analysis, liability determination, and claim resolution. 3+ years of litigation management experience, overseeing attorney-represented claims, coordinating defense strategies, managing litigation budgets, and driving claims through resolution. 5+ years of experience handling Property Damage (PD) and Bodily Injury (BI) claims, ranging from routine matters to complex, high-exposure losses. Carrier-side claims experience, with a strong understanding of insurance operations, policy interpretation, regulatory compliance, and customer-focused claims management. Effective verbal and written communication skills Strong analytical, critical thinking, and problem-solving skills Excellent time management, prioritization, and multi-tasking abilities Experience in team collaboration and building cross-functional relationships Proficiency in explaining complex financial and actuarial concepts Ability to assess the scope and exposure of moderately complex claims Expertise in the reserving process for indemnity and expenses Capability to develop and execute negotiation strategies Skill in identifying nuances in customer and business partner interactions Proficiency in presenting claim resolution information to stakeholders Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033.