GUEST SERVICES AGENT (ON CALL)

Guest Services Agent (On Call)

Compass Group Posted 2 months ago, valid for 19 days

Armonk, NY 10504, US

$20 per hour

Part Time

Retirement Plan Paid Time Off Life Insurance Disability Insurance Employee Assistance Flexible Spending Account Wellness Program

We are hiring an on-call Guest Services Agent at the IBM Learning Center in Armonk, NY, with an hourly pay rate of $20.00. This position requires previous guest service experience and offers a flexible schedule based on business needs. The Guest Services Agent will be responsible for checking guests in and out, resolving guest challenges, and promoting hotel services. Benefits include free meals, uniforms, and laundering services at select locations, along with various associate benefits.

Interested candidates can apply online or via text messaging, and all qualified applicants will be considered for employment.

Job Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities: Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Balances and drops receipts according to accounting specifications. Provides guests with information about the facility, services, and amenities. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. Fields and resolves guest complaints or escalate for resolution to appropriate department. Assists guests in emergency situations. Maintains adequate supplies and functional equipment at the Front Desk. Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. Perform other duties as assigned.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at FLIK are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.