FC Operations Lead

GovCIO is currently hiring for a FC Operations Lead to support our newly awarded TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position ResponsibilitiesLeads IT support operations at TSA's FC and Site W locationsProvides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectivesDirects and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are metOrganizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operationsDirects and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRNProvides touch labor for designated systems at FC and Site WCoordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS)Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises)Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operationsSupports FC/Site W events and exercisesMaintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teamsMaintains readiness of COOP-designated equipment at FCSupports shifts of operations to Site W as directedQualificationsHigh School with 10+ years (or commensurate experience) Required Skills and Experience8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cablingPossesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementationsClearance Required: Must have an active TS/SCI clearancePosted Salary RangeUSD $135,000.00 - USD $160,000.00 /Yr.