Service Advisor-Internal

Internal Service AdvisorWe are seeking a charismatic and organized Internal Service Advisor to join our RV team. In this key role, you'll bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently.Key ObjectivesDeliver an Exceptional Customer ExperienceCoordinate Seamless Service OperationsSupport Cross-Departmental CollaborationResponsibilitiesReview and assess internal service work orders for accuracy and completenessCoordinate workflow and timelines with dispatch, technicians, and the sales teamEnsure units are prepped and ready for delivery according to dealership standardsTrack the status of internal jobs and follow up to ensure on-time completionAssist with documentation, parts coordination, and warranty-related processSupport Inventory tracking and maintain accurate service recordsCommunicate effectively across departments to align priorities and avoid delaysWhat You'll BringExceptional skills in customer service and communicationAbility to use a variety of computer-based systemsExcellent verbal and written communication skillsFlexibility with work schedules: including Saturdays (we are always closed on Sundays)Problem-solver who takes initiativeAbility to pass a background and drug testNeat, clean, and professional appearanceDemonstrate alignment with the Company's vision, mission, and core values in all interactionsEager to contribute to a smooth and efficient service operationExpected ResultsInternal units are serviced and delivered on time and to standardImproved communication and coordination between service and salesReduction in errors or delays due to incomplete work orders or miscommunicationIncreased efficiency in internal prep and warranty processesStrong support for a positive customer experience through behind-the-scenes accuracy and careA reliable, proactive presence that contributes to team success and dealership performanceResources (What Is Available To Be Successful In This Role)On-the-job training and mentorship from experienced service and sales staffAccess to industry-leading service management software and scheduling toolsUse of internal checklists, work order templates, and warranty documentsCollaboration with a supportive, team-oriented environment focused on successUniforms and safety gear provided for on-site responsibilitiesWho We AreBish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.PerksComprehensive benefits package including medical, vision, dental, and other supplemental coverages401K with 5% matchEmployee discountsCompany-paid life insuranceGym membership reimbursementOpportunities for advancementAnnual Incentive Trip for Top PerformersRV Borrowing ProgramIncredible Team CultureWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.