Production Control Senior Specialist

Job DescriptionJob DescriptionIAF manufactures fasteners for the automotive industry. Because of that, our team has to work hard to have an environment of mutual respect, understanding, and fulfillment of our responsibilities, because we are also an environment that can be hot, dirty, and hard work. We want to be a place that our team can envision opportunity and personal growth to reach their own potential.We are seeking a solution focused, customer engagement professional to join our IAF team as a Production Control Senior Specialist (APICS) (“Manufacturing Service Coordinator”). This individual ensures that our customer needs and concerns are addressed and resolved.What we provide.We have had no greater a desire than to be a company where fellow team members believe in each other, and where they love to work. Our success comes from the happiness team members.Because of this, we provide:An on-site Health ClinicAn on-site CafeteriaComprehensive medical, dental, prescription and vision coverageCompany paid short term disability and life insurance401(k) with employer matchWe also provide other benefit plans and packages that you may elect to take advantage of as a member of our work family.What we’ll do together.This position works with the Production Control team, customer representatives and cross-functional areas to react quickly to and resolve customer concerns and questions. The PC Specialist will also work to ensure shipment, delivery and coordinate new product line trial delivery.Work will include:Lead and train small department of employees.Problem solvingCritical thinking to make employee’s jobs more efficient.Create inventory/shipping management labels for new parts and engineering changes.Understands customers’ needs and requests and prepares for mass production keeping good communication with the Sales team.Create problem resolution plan against assigned customers’ needs and requests.Confirm status of assigned customers’ order, shipment, delivery, and shipping notice (daily).As a customer service representative, is responsible for assigned customers’ additional orders, missed shipment(s), non-conformances, different operation days, logistics, and coordinates with related teams to accomplish it.Adjusts the number of inventory/shipping management labels in the finished parts locations and reports it to PC team leadership.Audits, records and adjusts number labels in the finished parts locations and reports it to responsible department.Investigates concerns and reports to the department leader(s) necessary adjustments and how the information is to be communicated to related departments for the recovery.Keeps the PC Leadership informed of all unusual events.Carries out the requests of the PC leadership team.Provides backup and support for other Specialists.Able to read and understand Kanban and match part to Kanban.And of course, other duties as assigned.What you’ll need.1 – 3 years’ related Managerial experience.Microsoft Office Suite – working knowledge of Word, Excel, PowerPointExcellent communication, both written and verbal, and problem-solving skillsAbility to work with mathematical concepts such as probability and statistical inference, including fractions, percentages, ratios and proportionsAble to read and understand Kanban and match part to Kanban, or ability to learn this internal system upon hire.Willing and flexible to occasionally work outside of regular business hours to support 24-hour operations.Preference will be given candidates with automotive and/or manufacturing experience.More about IAF.Our global company, started in 1950, has built its growth upon the advancement of both knowledge and technology. As our customers have grown globally, so have we. Indiana Automotive Fasteners represents the same quality, customer, and business focus that ASJ provided as our foundation and history.IAF is a team environment. Team Members must work as together and deal with many issues without blaming each other for the problems. We all must be proactive in our problem solving, and partner with our leaders. We expect that our team will work out disagreements, accept constructive criticism and not complain to other or about each other. We work together for our success and continuous improvement.Indiana Automotive Fasteners, Inc. is proud to be an equal opportunity employer which seeks out differences in individuals, experience and thought.