Hotel Starbucks Operations Lead - FT

Hotel Starbucks Operations Lead - FT

HOURLY RATE OF PAY: $22.30 Overtime eligible. This position requires working weekends, holidays and a flexible AM/PM schedule. Opening shifts start at 5:30am and closing shifts end at 4:00pm. The Sacramento Marriott in Rancho Cordova is a premier full-service hotel offering 14,000 sq ft of meeting space with comprehensive catering capabilities. Our 265-room property has just completed a full top-to-bottom renovation. Centrally located between Sacramento and Folsom, we enjoy easy freeway and light-rail access. Our top-ranked status on TripAdvisor reflects our dedication to exceptional guest experiences. On-site amenities include a full-service Starbucks. At the heart of our hospitality is a commitment to excellence, and we're looking for individuals who share that passion. If you thrive in a fast-paced, guest-focused environment and take pride in creating positive, lasting impressions, we invite you to explore this exciting opportunity. At Starbucks, we believe in making every moment right by creating genuine connections, one cup and one guest at a time. If you're passionate about quality, teamwork, and guest experience, we'd love to meet you.

What You'll Do:

• Oversee daily Starbucks operations and support the team during assigned shifts
• Deliver exceptional guest service through meaningful customer connections
• Train, coach and recognize baristas to ensure brand standards are met
• Coach, support baristas and delegate tasks efficiently to ensure quality, consistency, and operational excellence
• Maintain cleanliness, food safety, and operational routines
• Support store goals and drive results tied to customer, partner, and business needs. Prepare and serve high-quality, handcrafted beverages and food to Starbucks standards
• As a role model, foster a positive, productive work environment with the baristas and deliver exceptional customer experiences and resolve any customer issues

What We're Looking For:

• Minimum of 3 years of customer service experience
• Previous Starbucks or barista leadership experience preferred
• Strong communication, problem-solving, and coaching skills
• Ability to thrive in a fast-paced, team-oriented environment
• Schedule flexibility, including weekends and holidays
• High School Diploma or GED equivalent
• Must be 18 years of age or older

BENEFITS:

• Vacation, Holiday, and Sick pay
• Medical/Dental/Vision (with opt. out option)
• Hotel Room Discount
• Travel Reimbursement, if needed
• Life Insurance AD&D
• 401(k) 4% Match
• Discount programs
• Education Assistance Program
• Voluntary Long-Term Disability
• Voluntary Short-Term Disability
• Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
• Shoes for Crews Commuter Program

Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca E. Garcia or call View phone number on click.appcast.io to let us know the nature of your request.