Senior Payment Manager

Role Description

Your project: Hily. It is a dating app that allows users to be truly themselves and enjoy dating as they are. On Hily, users become part of a community where people find genuine connections and meaningful relationships. The app ranks among the Top 5 dating apps in the U.S. by downloads, competing with market leaders such as Tinder and Bumble.

Hily today:

• 40M users
• 1.5B likes sent
• 50M+ matches annually

You will:

• Build and optimize payment routing across PSPs/MIDs and test scenarios (fallback, cascading, smart routing) across main products.
• Raise approval rate across all geos and products, and scale billing to handle new volume.
• Find LTV growth points through billing: billing models, retry logic, pricing, etc.
• Analyze cohorts and the impact of billing on retention.
• Launch and manage MIDs, and build the legal entity structure for different products and geos.
• Work with descriptors, MCC, and risk profiles, and manage relationships with providers, acquirers, and banks.
• Connect billing to new products and funnels, and quickly spin up new MIDs to support scaling.
• Set up payments for different business models (subscription/one-off/hybrid).
• Control key metrics (approval rate, chargeback rate, refund rate, VAMP/fraud indicators) and build an alerting system.
• Reduce chargebacks and fraud without losing revenue.
• Run billing projects end-to-end and sync with marketing, product, and finance.
• Prioritize the work that delivers business results.

Qualifications

• 3+ years in a similar role in a subscription business.
• Hands-on experience with payment systems and payment orchestration platforms.
• Solid understanding of subscription economics and how to work with LTV.
• Experience with MIDs, billing models, and antifraud.
• Strong billing analytics: metrics, cohorts, and impact on LTV/retention, plus full-cycle chargeback and dispute management experience (alerts, reason codes, scheme programs).
• Data-driven decision-making and ability to balance revenue growth against risk.
• High ownership and proactivity — sees opportunities and acts, does not wait for tasks.
• English at Upper-Intermediate or higher.

Requirements

• Hands-on rule-setting in antifraud tools.
• Knowledge of card-scheme dispute programs (Visa VDMP/VFMP, Mastercard ECM).
• Comfort with BI tools (Tableau, Superset, Looker) and writing technical requirements for developers.
• Experience running A/B tests.
• Effective use of AI tools in day-to-day work.

Benefits

• Remote-first setup, modern offices with activities, and all the equipment you need, plus compensation to set up your remote workplace.
• Fair pay with regular reviews; after probation, compensation for education and English courses, Online Speaking Club, online library, and course access.
• Medical insurance coverage, psychologist consultations, unlimited paid sick days, and 31 paid vacation days/year (incl. public holidays).
• Corporate events, team-building activities, and paid participation in sports competitions.