Vice President of Customer Support
Confidential
Vice President of Customer Support
About the Company
Leading provider of EHR & practice management software
Industry
Internet
Type
Privately Held
Founded
2012
Employees
501-1000
Categories
- Information Technology & Services
- Technology
- Electronic Health Records
- Health Care Information Technology
- Mental Health
- Patient Management
Specialties
- ehr
- therapy notes
- online appointment scheduling
- insurance billing
- practice documentation
- calendar
- client portal
- secure messaging
- telehealth
- secure payments
- dietitian
- slp
- health and wellness
- therapist
- counselor
- cbt
- health insurance
- continuing education
- emr
- physical therapy
- occupational therapy
- chiropractors
- lactation specialists
- substance abuse counselors
- and practice management software
About the Role
The Company is seeking a Vice President of Customer Support to lead the strategy, operations, and execution of a large support organization across email, chat, and phone. The role will design a tiered support model, establish consistent service and quality standards, and shape personalized, proactive support experiences. The leader will set the strategy for AI and technology adoption, balancing automation with human judgment, and partner with Product and Engineering to integrate customer insights into roadmaps and launches. Responsibilities also include representing the customer voice in company strategy, managing support quality, cost, and experience, and leading a significant organizational transformation. The role will develop a strong leadership bench and align team structures, workflows, and training with measurable customer outcomes. Candidates should have at least 10 years of customer support or customer experience leadership, including five or more years at VP or equivalent level leading a sizable team. Required experience includes leading large-scale change, building tiered support models, deploying AI to improve customer experience, and connecting team capabilities and processes to measurable outcomes. Strong technical fluency and experience partnering with Product and Engineering are essential, along with commercial understanding of support’s impact on retention, expansion, and brand. Experience serving SMB customers is strongly preferred; healthcare software and distributed or global teams are advantageous.
Hiring Manager Title
Chief Commercial Officer
Functions
- Operations
- Information Technology
- Data Management/Analytics
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Support in Santa Monica, CA vacancy
- ...Vice President of People About the Company Popular provider of help desk software Industry Internet Type... ...Technology & Services Technology Internet CRM Customer Service Customer Support Tools Group Email Email Finance Software...SuggestedRemote work
- ...Vice President of Customer Experience Operations About the Company Innovative provider of identity & access management (IAM) solutions... ...Operations to build and scale the operational capabilities that support customer satisfaction, retention, and growth. The role...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories Information...SuggestedWorldwideShift work
- ...California. The company is known for strong customer relationships, technical expertise,... .... About the Position The Vice President of Customer Technology will lead the company... ...will work closely with sales, product support, parts, rental, marketing, and executive...Suggested
$300k - $383.25k
...strengthens health care systems and the societal conditions that support health, in the United States and internationally. The... ...policymakers. Position Description The Health Division Vice President oversees a broad portfolio of active research projects and generates...SuggestedFixed term contractWork experience placementWork at officeLocal areaRAND
Santa Monica, CA2 days ago$3,269 - $4,423 per week
...presenting to clients regularlyAble to thrive under pressure, driving success in deadline driven environmentsAn advocate for and supporter of Diversity, Equity and InclusionPreferred Skills & ExperienceMinimum 10 years of experience developing strategic media recommendationsStrong...Hourly payTemporary workWork at officeFlexible hoursHorizon Media
Los Angeles, CA2 days ago- 15+ years of progressive experience in media, entertainment, or digital content industry experience. 10+ years of US market experience in senior leadership roles, leading people leaders. Proven track record of scaling owned and operated media properties. Deep expertise ...Permanent employmentTemporary work
Red Bull North America
Santa Monica, CA5 days ago $250k - $275k
...Vice President, Portfolio Operations & Transformation Job Category : CORPORATE Requisition Number : VICEP001837 Posted : October 15, 2026 Full-Time Hybrid Locations Showing 1 location Santa Monica, CA 90401, USA Pay or shift range: $250,000...Full timeShift workProper Hospitality
Santa Monica, CA1 day ago$170k - $200k
...through meaningful relationships. For more than 125 years, we've supported our clients, communities and colleagues through a culture... ...strategies. Provides service and support for both associates and customers, assisting with customer calls and may assist in identifying...Work at officeFirst Citizens Bank
Santa Monica, CA2 days ago$225k - $240k
About Jellyfish Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional...Work at officeWorldwideJellyfish Group
Los Angeles, CA3 hours ago- ...Vice President, Data Governance & StrategyThe Vice President, Data Governance & Strategy is a senior executive leader responsible for defining... ...LeadershipDefine and drive the enterprise data strategy to support business growth, monetization of music assets, and fan...Summer workImmediate startFlexible hours
Universal Music Group
Santa Monica, CA5 days ago $150k - $170k
...identifies areas of risk toescalate and the mitigation of those risks Support monthly internal forecasting process for Santa Monica portfolio... ...brands communicated the way healthcare brands do, how many customers would they have? GSW turns against this premise through...Work at officeLocal areaFlexible hoursGSW, powered by Syneos Health
Santa Monica, CA1 day ago$130k - $230k
...more than 50 years, Wilshire has been dedicated to providing customized portfolio solutions grounded in research and powered by next generation... ...closely with field sales and relationship management teams to support advisor engagement and execution within key distribution...Work at officeWorldwideHome officeWilshire
Santa Monica, CA4 days ago- Vice President, Client Services Operations-Conventional TrustJob#: 3052319Job Description:The... ...rigorous attention to detail. This role supports day-to-day operational execution,... ...and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can...
Apex Systems
Los Angeles, CA3 days ago - ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Engineering to lead and manage the engineering department...
- ...Regional Vice President, Sales, BFSI About the Company Leading developer of robotic process automation software Industry Computer... ...ai governance enterprise ai process discovery customer service automation workflow automation business process...
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact...Overseas
- ...Vice President of Revenue Operations About the Company Rapidly growing, private equity-backed travel marketplace transforming how customers discover, book and experience travel. Industry Leisure, Travel & Tourism Type Privately Held, Private Equity-backed...
- ...Vice President of Sales About the Company Promising provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales to lead and drive the sales strategy. The successful...
- ...Vice President of Sales About the Company Innovative platform for building mobile apps from eCommerce sites Industry Internet... ...win rates on significant deals. Collaboration with product and customer success teams is essential to ensure the conversion of new...
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Vice President, Law Firm Professional Services About the Company Leading provider of a legal management software solution Industry... ...a Vice President of Law Firm Professional Services to lead customer implementation delivery and make AI-enabled services a driver...
- ...Interim Vice President, Health About the Company Esteemed organization advancing policymaking through research & analysis Industry Think Tanks Type Non Profit Founded 1946 Employees 1001-5000 Categories Consulting & Professional Services...Interim role
- ...Vice President, Product Strategy, Technology Workflows About the Company Thriving cloud computing company offering custom management platforms Industry Computer Software Type Public Company Founded 2004 Employees 10,001+ Categories Information...Shift work
- ...Senior Vice President of Operations About the Company A company focused on operational efficiency, productivity, profitability, and business growth. Industry Consumer Services Type Privately Held About the Role The Company is in need of a Senior...
- ...Vice President of Advancement About the Company Well-established organization granting wishes to children with critical illnesses Industry Non-Profit Organization Management Type Non Profit Founded 1983 Employees 11-50 About the Role The...
- ...Senior Vice President of Sales About the Company Remote company seeking senior sales leadership to align strategy with product and... ...particularly in the areas of product, operations, marketing, customer success, and RevOps. This role is pivotal in partnering cross...Remote work
- ...Vice President, Global Corporate Impact About the Company Globally-recognized animal protection organization Industry Consumer Services Type Non Profit Founded 1999 Employees 51-200 Categories Communities Non Profit Social Environment...
- ...Vice President of Customer Success About the Company Innovative provider of lien resolution services for personal injury clients Industry Consumer Services Type Privately Held Founded 2018 Employees 51-200 Specialties lien resolution...
- ...Vice President of Client Services About the Company Progressive SaaS solutions provider specializing in multi-channel advertising... ...accountability. The leader will also promote a high-performance, supportive culture and work with sales stakeholders to achieve shared...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Support. Be the first to apply!
Related searches
- vp customer service Santa Monica, CA
- vice president sustainability Santa Monica, CA
- vice president internal communications Santa Monica, CA
- vice president data science Santa Monica, CA
- vice president revenue management Santa Monica, CA
- vice president finance Santa Monica, CA
- vice president of digital marketing Santa Monica, CA
- vice president logistics Santa Monica, CA
- vice president of accounting Santa Monica, CA
- vice president event Santa Monica, CA