Program Specialist

Administrative Office Of The Courts For The 20th Judicial CircuitWhy should you apply to the Administrative Office of the Courts for the 20th Judicial Circuit?Great working environmentGrowth and Development OpportunitiesCompetitive Benefits PackagePaid Time Off (Vacation and Sick)Public Service Loan Forgiveness Qualifying EmployerTuition AssistancePaid HolidaysRetirement Plan Options457 Deferred Compensation PlansSummaryThis is a professional and highly responsible Civil Case Management position within the Administrative Office of the Courts, Civil Case Management department. Work involves the use of differentiated case management techniques in Circuit/County Civil case type to promote case progression and disposition. The primary responsibility of an employee in this class is case screening and monitoring, case analysis and coordination of related civil law cases. This position will work closely with the Judiciary, Court and community programs, Civil Manager, Attorneys, the Clerk of Courts, and other related agencies as well as the public. Work is performed under the direct supervision of the Program Coordinator with general supervision of the Civil/Family Director.Primary responsibilities of a Program Specialist (Civil Case Manager) include the following: (1) Court case management (2) Case monitoring and coordination (3) Case research and statistics (4) Assist in Small Claims Court; and (5) Other duties as assigned.Examples Of DutiesEssential duties and responsibilities(1) Court Case ManagementPrepare and process case management plans for County Civil casesPrepare other orders as determined by the JudgeMonitor compliance with court ordersAssist Petitioners, Respondents, Pro Se Litigants and AttorneysRespond in a timely manner to inquiries from all parties directly related to the caseProvide litigants with information as to other resources available through the court system or elsewhereAttend court sessions if required by the Judge(2) Case Monitoring and CoordinationQuery various databases to determine the status of casesConsult the Program Coordinator and the Civil Manager, when necessaryCoordinate "new cases" to promote efficiency in the civil case dockets(3) Case Research and StatisticsMaintain accurate and detailed records of all pleadings processedPrepare monthly case management reports to determine Court performance(4) Assist in Small Claims CourtFacilitate hearings/case processingMediate cases when needed(5) Other Duties as AssignedTypical QualificationsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge of:Court practices and procedures that relate to Circuit/County Civil case typesCourt programs and community resourcesFlorida civil law statutes and Civil Rules of ProcedureCourt procedures and understanding of basic legal terminologyDifferentiated case management techniques and case processing time standardsAbility to:Apply organizational skills and independent case analysisMake differentiated case management decisionsCommunicate clearly, concisely, and logically, both orally and in writing with the public and other governmental and private agenciesConduct legal research and compose concise reportsExercise discretion and maintain confidential informationProvide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the JudiciaryWork under constant pressure in a fast-paced office environmentRead, analyze and interpret detailed instructions, correspondence, and memosRead and write case management updates, correspondence, and statistical reportsEffectively present information and respond to questions from court administration, judges, other governmental agencies, attorneys and pro se litigantsApply common sense understanding to carry out instructions furnished in written, oral, or diagram formType 30cwpm (preferred)Work effectively as an individual and/or a team memberSelf-proofread and correct work productMaintain consistent and regular attendance pursuant to policyWork the designated hours pursuant to position requirementsSkill to:Efficiently operate a computer and utilize Microsoft Office Suite and various other software programs and databasesSupplemental InformationEducation and/or ExperienceBachelor's degree in public or business administration, criminal justice, legal studies, psychology, sociology, pre-law or a closely related social science field. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.Two years of professional, administrative, and/or analytical-related work experience preferredSupervisory Responsibilities NoneCertificates, Licenses, Registrations None