QA Engineer

QA Engineer

Location: Boise, ID. Hybrid-In-office 3 days a week

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

The QA Engineer supports Savers retail technology by helping ensure the reliability, availability, security, and production readiness of software applications, integrations, and quality assurance environments. The role reviews business and technical requirements, designs and executes manual and automated tests, documents and tracks defects, and validates system changes from development through release. The QA Engineer also supports the setup, stabilization, availability, and optimization of QA test environments and works with engineering, product, delivery, and business teams to complete testing cycles accurately and automate repeatable validation where practical.

The primary focus is broad QA engineering for D365 Commerce, point-of-sale applications, APIs, integrations, store workflows, and related enterprise technology. Validation of discounts, coupons, pricing, and promotions is a limited supporting responsibility within the overall testing function.

Essential Job Functions:

• Review system requirements, user stories, specifications, acceptance criteria, and technical design documents to develop a clear understanding of expected system behavior and test scope.
• Create, maintain, and execute detailed, comprehensive, and well-structured test plans, test cases, test data, and validation of evidence.
• Perform functional, integration, system, regression, exploratory, performance, stability, security, API, user-interface, and end-to-end testing as applicable.
• Validate retail transaction flows, including sales, returns, tenders, loyalty, receipts, staffed registers, self-checkout, and peripheral interactions.
• Design, build, execute, and maintain automated tests and scripts using approved tools and frameworks, with emphasis on reliable and reusable regression coverage.
• Identify, record, thoroughly document, prioritize, and track defects through resolution and retesting.
• Provide clear reproduction steps, expected and actual results, business impact, screenshots, logs, and other supporting evidence.
• Partner with developers, product managers, delivery teams, and other stakeholders to investigate non-conforming software and close identified defects.
• Plan and coordinate testing activities, test schedules, environment needs, dependencies, milestones, and release-readiness criteria.
• Support the setup, stabilization, availability, administration, and optimization of QA test environments and associated test applications.
• Conduct QA-to-UAT release-readiness reviews, milestone updates, business QA reviews, defect triage, and post-deployment validation.
• Communicate QA plans, commitments, testing status, release details, schedule or scope of changes, risks, blockers, failures, and unusual system issues to management and business stakeholders.
• Monitor debugging results and quality metrics, including defect trends and unresolved defects, to support release decisions and continuous improvement.
• Validate that release content and system behavior align with approved requirements and the intended function of the release.
• Maintain current knowledge of testing tools, test strategies, automation practices, CI/CD, DevOps, cloud technologies, and quality engineering best practices.
• Perform setup and testing of discounts, coupons, price groups, and promotions.
• Other related duties may be assigned to meet the ongoing needs of the organization.

Required Knowledge, Skills and Abilities:

• Working knowledge of software QA methodologies, tools, processes, test design techniques, and best practices in Agile environments
• Strong knowledge of software QA methodologies, tools, processes, and best practices
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with automated testing tools and scripting
• Hand-on experience with UI and API testing
• Understand positive, negative, and regression testing concepts.
• Experience with automation, performance, stability, and/or security testing.
• Experience in QA management, configuration management, and demonstrate proficiency with release and bug triage methodology, processes, tools and deliverables
• Experience in release management for complex multi-vendor solutions that use both waterfall and agile methodologies.
• Knowledge of D365 Commerce, D365 HQ, Commerce POS, retail transaction processing, or comparable retail systems is preferred.
• Knowledge of developing and implementing process automation using scripting languages and software packaging techniques
• Experience packaging and deploying applications and services into production.
• Knowledge of CI/CD, DevOps, and QA concepts, tools, and technologies.
• Exposure to Public/Private Cloud computing
• Exposure to MSSQL database and deploying database objects
• Demonstrated skills in technical documentation through analytical, deductive reasoning and troubleshooting skills

Minimum Required Education, Training and Experience:

• Associate degree, technical training, or equivalent work experience in Information Technology, Computer Science, Business Information Systems, retail technology support, or related field.
• 3+ years’ experience in software testing, quality assurance, technical support, retail operations, or a related technical role.
• Retail experience and familiarity with POS systems, store operations, or customer-facing applications is a plus.
• Preferred: Microsoft D365 Commerce training or certification

Physical Requirements:

• Ability to remain in a stationary position and operate a laptop or desktop computer, phone, collaboration tools, and standard office equipment for extended periods.
• Ability to lift and carry equipment or materials weighing up to 25 pounds.
• Ability to express or exchange ideas by means of the spoken word.
• Ability to understand detailed verbal information and distinguish sounds.
• Ability to receive and review detailed information visually through physical and electronic written communication.

FLSA Status

• Exempt

Tools and Equipment Used:

• Laptop or desktop computer, phone, copy machine, etc.

Travel:

• <5%

Work Address :

• SSC Boise, ID

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

• Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized health and wellness programs (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

• Sick Pay
• Vacation Pay - Approximately 2 weeks
• 6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

• Up to 50% off store merchandise

Flexible spending accounts

• Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Retirement Plan

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

• Annual Bonus
• Performance Merit Increases
• Disability Insurance
• Parental Leave

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without