Reservations Manager

Schulte Hospitality Group seeks a dynamic, service‑oriented Reservations Manager to join our team at Saint Johns Resort. What's In It For You? We provide a rewarding, flexible work environment, growth opportunities, and a comprehensive benefits package. Daily Pay Free Telemedicine and Virtual Mental Health care access for all associates starting day one Multiple health insurance and life insurance options 401(k) plan with company match Paid parental leave Paid time off Holiday pay Pet insurance Employee assistance program Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more Our Company Schulte Hospitality Group is a leading third‑party management company with extensive experience across 38 states and 3 countries, operating more than 200 locations. Job Duties and Responsibilities Support revenue performance through effective inventory and reservations management Apply revenue management principles within reservations operations to support overall hotel performance Review and interpret market and internal data to identify trends, opportunities, and risks Assist in preparing and reviewing revenue reports and forecasts (daily, weekly, monthly), including 14‑day and monthly outlooks Monitor booking pace, segmentation, and distribution channels to provide insights supporting pricing and inventory decisions Support execution of pricing strategies, packages, and brand initiatives in collaboration with hotel leadership and corporate teams Support channel management and ensure accuracy in rate and inventory distribution Reservations Operations Oversight Maintain ownership of group and transient inventory, ensuring accurate block management, pick‑up tracking, and cut‑off compliance Oversee group reservations processes, including rooming lists, billing, VIP handling, and event documentation Coordinate with internal departments and external partners to ensure seamless group execution and guest experience Establish and enforce reservation procedures that align with revenue strategies and service standards Review group files and resumes for accuracy prior to arrivals; ensure operational readiness Support reservation demand during peak periods and ensure service standards are consistently met Leadership & Team Development Lead, train, and develop reservations team members to achieve performance and service excellence Monitor productivity and service levels; provide coaching and accountability Align staffing and workflows with business demand and operational needs General Responsibilities Participate in revenue, group pick‑up, and operational meetings; lead sessions as needed Maintain accurate reporting systems and historical performance data Support reservation sales efforts and cross‑functional collaboration Perform additional duties as assigned to meet business objectives Education and Experience Hotel Management, Business, or related degree preferred Minimum of two (2) years revenue/reservations management experience with multiple systems Knowledge, Skills, and Abilities Exceptional customer service and relationship‑building skills with the ability to foster effective relationships with staff, management, and clientele Excellent verbal and written communication skills with the ability to clearly present ideas and information Strong organizational and multitasking skills in a fast‑paced, deadline‑driven environment Highly proficient in computer systems including Microsoft Office, internet applications, and hotel reservations and sales systems Strong analytical skills with the ability to interpret reservation data, pacing, and market trends to support operational decision‑making Knowledge of hotel revenue and inventory management principles Strong leadership skills with the ability to train, coach, and develop team members High attention to detail with a strong focus on accuracy in reservations, reporting, and inventory management Ability to make effective and timely decisions in support of both guest satisfaction and operational efficiency Strong problem‑solving skills with the ability to resolve reservation, group, and system‑related issues Ability to coordinate effectively across multiple departments and external partners Ability to use moderately complex computer systems and troubleshoot basic software issues Schulte Hospitality Group is an Equal Opportunity Employer. #J-18808-Ljbffr