Customer Service Representative

Customer Service Representative

The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes requests, and ensures positive, efficient customer experience.

Salary- 41,000-45,000

Supportive team environment with room to grow

Direct impact on customer satisfaction and brand reputation

Clear processes, helpful tools, and ongoing training

A role where strong communication and empathy truly shine

Respond to customer questions with clarity and professionalism

Troubleshoot issues and provide effective solutions

Process orders, returns, and account updates

Document interactions in the CRM system

Escalate complex issues when needed

Contribute to service quality and response-time goals

High school diploma or equivalent

13 years of customer service experience preferred

Strong communication and problem-solving skills

Comfortable using CRM tools and basic computer applications

Ability to stay calm, organized, and customer-focused

Creative Financial Staffing