Patient Care Coordinator

Overview Balance Physical Therapy & Human Performance Center strives to be the most patient-focused, result-oriented rehabilitation facility on the Central Coast. Be part of a growing out-of-network practice that is 100 percent owned by physical therapists. Responsibilities Answer phone, schedule initial evaluations and follow-up appointments, verify insurance, enter referrals, efficiently and accurately utilize software, and ensure that all statistical data is tracked and kept up to date. Assist patients in preparation for treatment, make patient reminder calls, prepare necessary paperwork, explain patient financial responsibilities and authorizations, and scan required documentation into the patient’s chart. Document in medical records, when necessary, to explain reason for cancellations, changes in therapy schedules, changes in customer accounts, insurance status, etc. Effectively communicates via phone with customers, employees and vendors using exemplary customer service skills. Update referring clinics and workers' comp carriers with updated evaluation reports, progress reports and discharge reports. Manage prescription log/new patient referrals in Clinicient Dashboard. Check-in, reschedule patients and collect co-pays/patient payments on accounts. Follow up with submission of authorization requests, pending authorizations, and continuation of treatment. Properly complete timesheet, card swipe, or thumb print daily. Regular, consistent, and predictable attendance per BALANCE PT’s attendance and punctuality policy. Responsible for attention to detail, organization, cleanliness, strong multitasking and time management skills. All other duties as assigned (e.g., training staff, ordering supplies, etc.). Knowledge, Skills, and Abilities Efficient and accurate 10-key skills (120 SPM) strokes per minute or (7,000 KPH) keystrokes per hour. Knowledge and understanding of HIPPA regulations. Ability to successfully complete training. Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients. Ability to maintain appropriate attitude and conduct necessary to the welfare of patients. Ability to create and maintain records and write brief reports. Ability to professionally and effectively communicate. Ability to explain instructions and guidelines to others effectively. Ability to determine work priorities. Skill to perform computer and data entry functions. Able to operate office equipment, including but not limited to keyboard, copier, telephone, fax machine and calculator. Education and Experience High School Diploma or Equivalency 2 years of clerical experience in medical field #J-18808-Ljbffr Balance Physical Therapy & Human Performance Center, Inc.