Access Associate

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. Job Title : Access Associate Department : Admissions Location : RRH United Memorial Medical Center - North Street Campus - 127 North Street, Batavia, NY 14020 Status : Per Diem Schedule : Monday-Friday with varied shifts, including 7:0 AM-3:00 PM and 3:00 PM-11:00 PM, with an every-other-weekend rotation.

ATTRIBUTES

2 year degree or equivalent combination of education and work experience preferred Intermediate computer skills Excellent customer service and communication skills

RESPONSIBILITIES

Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$17.85 - $20.00 #J-18808-Ljbffr Rochester Regional Health