Community Manager

Job Description

Job Description

Job Overview -The Community Property Manager is an integral part of the leadership team reporting directly to the Regional Manager, CFO and Chairman. A successful team member will be a dedicated professional with an "owner executor" mindset who will take complete ownership of the portfolio's operational success and profitability. If you are a disciplined, results-oriented leader with a passion for real estate, we invite you to apply. Required to live onsite at the property.

Responsibilities and Duties

• Independently manage the day-to-day operations of a 721 unit property ensuring the property is well-maintained and fiscally sound.
• Staff & Resident Relations: Serve as the primary point of contact for residents and vendors. Mentor the site teams, address inquiries, resolve issues promptly and professionally, and cultivate a positive working and living environment to ensure high satisfaction and retention.
• Leasing and Marketing: Work with site teams and corporate to proactively market and lease vacant units to qualified residents.
• Maintenance and Vendor Management: Coordinate with our facilities manager and the site team to address maintenance issues with a focus on resolving issues and reducing costs. Support the bids process and ensure all projects are completed on time, within budget, and to the highest quality standard.
• Financial Management: Oversee budgeting and financial forecasting for your portfolio using Yardi and other tools. Track property income and expenses and generate performance reports.
• Property Inspections: Conduct regular and thorough inspections of all properties to ensure compliance with safety regulations and the high standards of Helix Real Estate Management, Inc.
• Owner's Mentality: Embody our "owner executor" philosophy. Proactively identify and implement strategies to enhance property value, increase revenue, and optimize operational efficiencies, keeping an open, honest, collaborative and transparent line of communication.
• Requires full-time residency at the subject property

Qualifications and Skills

• A minimum of 5 years of experience in property management, with a proven track record of successfully managing a multi-property residential portfolio.
• Software Proficiency: Strong, hands-on experience with Yardi, Google workspace, Excel is also essential
• AI Adoption: Must be comfortable working daily with AI to help solve problems, draft notices, implement automations and improve efficiency.
• Work Style: Must be highly disciplined, organized, and capable of working effectively with multiple teams.
• Location & Transportation: Reside within a reasonable commuting distance of the core portfolio properties. A valid driver's license, reliable and presentable vehicle, and proof of auto insurance are mandatory.
• Legal Knowledge: Strong understanding of California and San Francisco landlord-tenant laws and fair housing regulations.
• Communication: Exceptional written and verbal communication skills.
• Problem-Solving: A demonstrated ability to troubleshoot issues, think critically, and make sound decisions independently.

Responsibilities and Duties

• Full Property Oversight: Independently manage the day-to-day operations of a high-volume multi-family community in San Francisco, ensuring it is well-maintained and fiscally sound.
• Leasing and Marketing: Collaborate with leasing staff and corporate to ensure maximum occupancy. Analyze traffic and conversion trends and implement strategies to maintain competitiveness in the San Francisco rental market.
• Vendor and Project Management: Oversee all maintenance activities and vendor relationships. Coordinate capital improvement projects, manage the bid process, and ensure timely, high-quality completion of work within budget.
• Financial Management: Develop and manage annual budgets. Monitor property income and expenses, track variances, and generate financial reports using Yardi and Excel. Identify cost saving opportunities and drive NOI growth.
• Legal Compliance: Ensure strict adherence to California landlord-tenant laws and San Francisco specific regulations , including Rent Board requirements, just cause eviction rules, and rent control compliance.
• Reputation & Retention: Oversee resident communication platforms and online reputation management. Implement programs to increase resident satisfaction, renewals, and community engagement.

Qualifications and Skills

• Experience: Minimum of 3-5 years in property management, with a proven track record managing large-scale, high-density properties (500+ units preferred) . Prior experience with San Francisco Rent Board regulated properties is highly desirable.
• Local Law Expertise: Deep understanding of San Francisco housing regulations, including rent control, eviction controls, and Rent Board procedures.
• Leadership & Team Development: Strong ability to train, mentor, and retain high performing onsite teams
• AI Adoption: Comfort using AI tools to improve productivity, such as drafting notices, automating workflows, and supporting operational decision making.
• Legal & Compliance Knowledge: Strong working knowledge of California Landlord-Tenant law and Fair Housing, with the ability to apply them in daily operations.
• Vendor & Project Oversight: Proven ability to manage multiple vendors and oversee capital improvement projects from bid through completion.

ModernHR is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.