Technical Production Support Analyst

Jobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: FIS

Job Description

Position Type: Full time

Type Of Hire: Experienced (relevant combo of work and education)

Education Desired: Bachelor of Computer Science

Travel Percentage: 0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Provide 24 x 7 systems support for assigned production-related systems. Deliver day-to-day technical support for network infrastructure and systems software to ensure proper operation of technology applications and equipment. This position is remote.

• Provides 24 x 7 on‑call support for all assigned production‑related systems.
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Learns, understands, implements and utilizes SOX (Sarbanes‑Oxley) and security regulations. Performs monthly and quarterly SOX testing.
• Ensures issues resulting in customer outage is escalated appropriately through TSG management.
• Other related duties assigned as needed.

What you bring

• At least 2+ years of technical or production support experience
• At least 1 year of development experience a must
• T‑SQL familiarity
• Sense of urgency
• Familiarity with service level agreements
• Experience with various monitoring tools and ticketing systems
• Client facing production support experience

Added bonus if you have

• Prior experience with banking environment

What we offer you

• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Great work spaces with dedicated and motivated colleagues
• A work environment built on collaboration, flexibility and respect with varied and challenging work to help you grow your technical skillset
• A fantastic range of benefits including private medical cover, dental cover and travel insurance

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.