IT Infrastructure and Operations Level 3 specialist

IT Infrastructure And Operations Level 3

We are seeking experienced candidates for the position of IT Infrastructure and Operations Level 3 for several urgent openings.

Open Positions & Locations:

• 1 role in New Haven, CT (most urgent)
• 2 roles in Gaithersburg, MD
• 2 roles in Waltham, MA

About the Role

• As an IT Infrastructure and Operations Level 3 specialist, you will play a critical role in supporting, maintaining, and enhancing laboratory IT systems and services.
• You will act as the primary technical point of contact for operational support, troubleshooting, and implementation of new and existing lab infrastructure.
• This role requires close collaboration with business stakeholders, scientists, facilities, IT teams, and external vendors to ensure reliable and efficient laboratory operations.
• You will be responsible for driving continuous improvement, identifying opportunities for innovation, and ensuring all systems meet business and compliance requirements.
• Your expertise will help bridge the gap between IT and laboratory operations, enabling scientific teams to focus on their core work.

Key Responsibilities

• Provide Level 3 technical support and operational management for laboratory IT infrastructure and applications.
• Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software.
• Collaborate with scientists, facilities, and IT teams to deliver and implement new laboratory systems and upgrades.
• Maintain and update the Inventory/CMDB for all lab IT assets.
• Work closely with vendors and remote support teams to ensure high availability and performance of lab solutions.
• Identify and implement process improvements and automation opportunities.
• Ensure compliance with IT service delivery standards and business requirements.

Must Have

• Deploy & Upgrade Operating Systems (OS)
• Support. Infrastructure (general infrastructure support experience)
• Windows 11
• Bash scripting
• PowerShell scripting

Essential Experience

• Proven experience in Level 3 IT infrastructure and operations support.
• Strong background in technical troubleshooting and problem resolution.
• Experience with IT service delivery and vendor management.
• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• Experience in the Pharmaceutical or Healthcare industry in IT environments
• Familiarity with laboratory or medical applications and hardware.
• 1st/2nd Line support experience.
• Experience with ticketing systems, CMDB, and Incident/Request management software.