IT Systems Analyst

IT Professional PositionO'Hagan Meyer is seeking an experienced, service-oriented IT professional to join our growing internal Information Technology team. This position serves as a key member of the firm's national IT organization while acting as the primary local technology resource for our Northern California offices.This is an excellent opportunity for a highly motivated individual who enjoys both the technical and people aspects of IT. The successful candidate will provide hands-on support to attorneys and staff, participate in technology initiatives and projects, and help strengthen the firm's technology infrastructure as O'Hagan Meyer continues to expand nationally.The ideal candidate is someone who is comfortable working independently, capable of managing competing priorities, and enjoys building trusted relationships with users while remaining closely connected to a collaborative IT team distributed across the country.O'Hagan Meyer LLC is a national litigation and insurance defense law firm with offices and remote personnel throughout the United States. As the firm continues to grow, our internal IT team plays a critical role in supporting attorneys and professional staff while implementing modern technology solutions that improve efficiency, security, and client service.Our IT organization combines hands-on user support with strategic initiatives focused on security, infrastructure modernization, operational excellence, and scalable growth.Key ResponsibilitiesUser Support & Service Delivery· Serve as a primary technology resource for attorneys and staff in the firm's Northern California offices· This position is based in Downtown San Francisco and requires regular onsite presence within the firm's Northern California offices, including Sacramento and Fresno. Occasional travel to other office locations may be required.· Provide in-person, remote, and phone-based technical support· Troubleshoot hardware, software, printing, connectivity, and peripheral issues· Investigate and resolve user issues while maintaining a high level of professionalism and customer service· Track, document, and follow through on support requests from initial intake through resolution· Coordinate equipment deployments, replacements, upgrades, and office technology needs· Support conference room technology and meeting-related technology requirementsTechnical Administration & Operations· Assist with user account administration and support within Microsoft 365 and related platforms· Support identity and access management processes under established security policies· Assist with workstation deployment, patching, configuration, and lifecycle management· Support document management and legal-specific applications utilized by the firm· Escalate complex technical issues appropriately while maintaining ownership through resolutionProjects & Continuous Improvement· Participate in firmwide IT projects and technology rollouts· Assist with office expansions, relocations, and infrastructure improvements· Contribute to IT documentation, procedures, and operational standards· Identify opportunities to improve user experience, processes, and service delivery· Assist with technology testing, implementation, and adoption efforts· Willingness to take on other projects as assignedSecurity & Compliance Support· Promote technology security best-practices throughout the organization· Support established security initiatives and operational controls· Assist with endpoint security, access management, and related technology processes· Help ensure adherence to firm technology standards and proceduresWhat Success Looks LikeSuccessful candidates will:· Effectively balance independent work with daily collaboration with the national IT team· Build strong working relationships with attorneys and staff· Become a trusted technology resource for Southern California offices· Demonstrate sound judgment and ownership of support issues· Maintain a proactive approach toward identifying and resolving issues before they become larger problems· Contribute positively to the continued growth and maturity of the IT department