Bilingual Client Advocate

Job Title :Bilingual Client Advocate Status :Full-Time Non-Exempt Staff Supervisor :Director of Advocacy Services Summary The Client Advocate serves as a connection between victim-survivors of family violence and sources of community support by providing in-depth and ongoing advocacy and social-services referrals.Emphasis is on serving clients who are not able to access shelter-based support systems. Responsibilities Initiate and continue ongoing contact with clients—to ensure accuracy of contact information for clients and to determine physical, financial, and emotional needs Answer intake calls, appropriately screen applicants for services, provide basic but accurate information regarding the legal options available to callers Meet with applicants for services, gather necessary documentation from applicants, and prepare files for attorney review Provide crisis counseling, information, and referrals Assist clients in securing basic human needs such as shelter and emergency food Aid the client in actualizing a self-sufficiency plan, including assistance enrolling in job training or job search programs Manage Victim Support Group for victim-survivors (if assigned) Accompany clients to court when requested Provide community outreach on an as-needed basis Assist in the maintenance of a computerized client database Perform other duties as assigned Qualifications Bachelor’s degree or equivalent experience in family violence considered; Masters preferred Bilingual in English and Spanish required Previous experience in legal setting, especially legal services to low-income clientele, preferred Knowledge of domestic violence Crisis counseling experience Sensitivity to victims of domestic violence Appreciation of diversity and a sensitivity to people of varying lifestyles, ethnicity and religious groups Strong oral and written communication skills Proficiency with PCs, including word processing and other general office machines Dependable transportation #J-18808-Ljbffr United Against Human Trafficking