General Manager - PWM Airport

Job Description

Job Description

General Manager – Airport Operations (Multiple Openings)

Tailwind Hospitality | Portland International Jetport (PWM) | Portland, Maine

Two Leadership Opportunities: Starbucks and Restaurant & Retail Operations

About Tailwind Hospitality

At Tailwind Hospitality, we believe the journey should be just as memorable as the destination. Headquartered in Wilmington, North Carolina, Tailwind is a full-service airport concessionaire operating more than 160 locations across 60+ airports and transit stations nationwide. We specialize in developing and operating food, beverage, and retail concepts that deliver exceptional experiences for travelers.

We are seeking  two experienced General Managers to join our team at Portland International Jetport (PWM) in Portland, Maine. These are exciting opportunities for hospitality leaders who thrive in fast-paced environments, know how to build strong teams, and are passionate about delivering outstanding guest experiences.

We have two openings:

• General Manager – Starbucks: Lead daily operations of our Starbucks location, ensuring excellent customer service, beverage quality, team development, and consistent brand standards.

• General Manager – Restaurant & Retail Operations: Lead airport restaurant and retail operations, overseeing employees, inventory, service standards, operational performance, and the overall guest experience.

Both positions play an important role in maintaining smooth airport operations while upholding Tailwind's commitment to quality, safety, and hospitality.

What You'll Do

• Lead daily operations, providing direction, coaching, and support to employees.

• Recruit, train, develop, and hold team members accountable to established performance standards.

• Create weekly employee schedules to maintain appropriate staffing and operational coverage.

• Deliver exceptional customer service and resolve guest concerns professionally and efficiently.

• Maintain high standards for product quality, presentation, cleanliness, and service.

• Monitor inventory, maintain appropriate stock levels, and coordinate product ordering and supplies.

• Oversee cash handling, bank deposits, change orders, invoices, refunds, and point-of-sale transactions.

• Review employee time records and coordinate payroll corrections as needed.

• Ensure compliance with food safety, health, workplace safety, and applicable airport regulations.

• Maintain equipment and ensure the facility remains clean, safe, organized, and operational.

• Partner with Operations Management and Human Resources to support business goals and employee needs.

• Promote a positive, accountable team culture that reflects Tailwind's values and commitment to hospitality.

What We're Looking For

• Previous management experience in food and beverage, restaurant, retail, or hospitality operations.

• Demonstrated ability to lead, motivate, and develop a team.

• Strong communication, interpersonal, and problem-solving skills.

• Excellent organizational skills and the ability to manage competing priorities in a fast-paced environment.

• Sound judgment and the ability to make effective operational decisions.

• Familiarity with scheduling, inventory management, cash handling, and point-of-sale systems.

• A commitment to guest satisfaction, employee development, and operational excellence.

• Ability to work a minimum of 40 hours per week, including some weekends, evenings, and holidays.

• Reliable transportation and punctuality.

• Ability to meet airport access and background-screening requirements.

For the Starbucks opening: Previous coffee shop, quick-service restaurant, or high-volume food and beverage management experience is preferred.

For the Restaurant & Retail Operations opening: Experience managing restaurant operations, multiple product categories, inventory, and service teams is preferred.

Why Join Tailwind Hospitality?

• The opportunity to lead an established airport hospitality operation.

• A fast-paced environment where every day brings new challenges and opportunities.

• The ability to develop employees and build a strong, service-focused team.

• The opportunity to grow with an established hospitality organization operating across airports and transit stations nationwide.

Join Our Team

If you're a hands-on hospitality leader who enjoys developing people, driving operational success, and creating positive guest experiences, we'd love to hear from you!

Apply today and indicate which General Manager opportunity interests you: Starbucks or Restaurant & Retail Operations.

Tailwind Hospitality is an equal opportunity employer committed to creating an inclusive workplace. Reasonable accommodations are available during the application process.