Delivery Services Strategy Lead

Delivery Services Strategy Lead

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary

The Delivery Services Strategy Lead owns the strategy and execution for international product flows into third-party warehouses and customers. This role uses data and analytics to drive continuous improvement, leading cross-functional initiatives that improve service, reduce cost, and increase operational efficiency. The position also ensures strong controls, regulatory compliance, and timely closure of operational gaps to protect supply continuity and business performance. This is a hybrid based opportunity (2 days onsite at Nespresso USA's NYC Manhattan Herald Square office) and the rest remotely from home.

Responsibilities

• Delivery Services and Execution: Create, lead, and implement strategies tied to existing and new delivery services
• Ensure a high service level for deliveries to final customers including, retail, B2C, B2B members
• With cross functional alignment, co-lead the execution of a marketing plan for delivery and recycling services
• Support the Logistics/Transport specialist with pitching, documenting, and implementing new services from a IS/IT standpoint
• Create and lead strategy around customer adoption of new services
• Orchestrate the preparation of services activation with Nespresso and 3PL operations
• For the development of IS/IT infrastructures(OMS,TMS) identify, document and pitch requirements to support the strategy of services
• Project Management: Develop and lead in collaboration with marketing, e-commerce, and the customer service department new delivery services
• Lead execution of customer improvement, efficiency, and cost savings projects
• Communicate internally to Supply Chain and externally to 3PL's about planned and unplanned situation impacting operations
• Sustainability: Develop and execute long and short term recycling strategies
• Create and implement Delivery Services Strategies tied to increased customer recycling rate
• Continuous Improvement: Implement continuous improvement programs with our suppliers through regular meetings to review system performances
• Plan and develop customer surveys regarding delivery experience
• Reporting & Analytics: Creation and support of PBI dashboards tied Delivery Service Data & Costs
• Leverage AI for data automation
• Prepare report and analysis for performance/business reviews with third parties (Monthly/Quarterly)
• Maintain and communicate all financial data tied to Delivery Services

Requirements

Bachelor's degree in Supply Chain or related discipline preferred, or equivalent combination of education and experience

2+ years of professional experience in Supply Chain or Logistics

1+ year of experience working with third-party warehousing providers

Demonstrated project management experience with cross-functional influence

Hands-on experience with ERP (Enterprise Resource Planning), OMS (Order Management System), and TMS (Transportation Management System) systems

Skills

Results-driven professional with strong work ethic, integrity, and accountability

Strong problem-solving and decision-making skills; able to assess issues, recommend solutions, and drive execution

Effective communicator with strong interpersonal and stakeholder management skills

Highly organized and detail-oriented; excels at reporting, follow-up, and task completion

Able to work independently while managing multiple priorities in a fast-paced, deadline-driven environment

The approximate pay range for this position is $115,000- $125,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at . Job Requisition: 397424 New York, NY, US, 10001