Client Access Representative

Job Summary Embrace the opportunity to be the welcoming face and first point of contact for our clients as a Client Access Representative. In this vital role, you'll play a crucial part in ensuring a seamless and positive experience for every individual who walks through our doors. Your exceptional customer service skills, attention to detail, and ability to multitask will be instrumental in providing a warm and efficient reception environment. Key Responsibilities Greet clients warmly and verify personal information, insurance details, and collect co-payments. Schedule and manage clinicians' appointments, ensuring accurate benefit and eligibility verification. Skillfully handle appointment changes, cancellations, and no-show situations according to established processes. Collaborate with clients, families, and staff to resolve any issues that may arise during visits. Ensure the completeness and organization of client health records. Maintain accurate cash handling and balance daily transactions. Coordinate and verify client referrals efficiently. Utilize Electronic Medical Records applications effectively. Answer phone calls, direct inquiries, and respond to requests from leadership. Maintain a welcoming and organized reception area. Participate in service monitors and quality improvement programs. Demonstrate excellent guest relations skills in all interactions. Assist with additional duties and projects as assigned. Education and Experience High school diploma or GED required. Previous customer service experience preferred. Additional Qualifications Excellent oral, written, and interpersonal communication skills. Strong customer service orientation and ability to multitask. Excellent organization and typing skills. Proficiency in computer applications. Reliable transportation. Successful completion of background checks, including criminal record, driving record, and abuse/neglect. Appropriate driver's license, insurance coverage, and meeting auto liability carrier's driver criteria. Position Perks & Benefits Paid time off: full-time employees receive an attractive time off package to balance your work and personal life. Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more. Top-notch training: initial, ongoing, comprehensive, and supportive. Career mobility: advancement opportunities/promoting from within. Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as a human being, and encourages your health and happiness. Equal Employment Opportunity We are an Equal Employment Opportunity Employer. #J-18808-Ljbffr