Lead Concierge

Lead Concierge

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be solution-oriented. Be accountable. Be caring.

We are seeking a professional and service-focused Lead Concierge to oversee the front desk experience at a premier Class A residential property in Washington, DC. This role serves as the primary point of contact for residents, guests, and vendors while ensuring exceptional customer service, smooth daily operations, and a welcoming community environment.

Key Responsibilities

• Greet and assist residents, guests, and vendors in a professional and friendly manner.
• Serve as the primary point of contact for resident requests, questions, and concerns.
• Lead daily concierge operations and support concierge team members.
• Coordinate visitor access, package management, and resident services.
• Assist with community events, resident engagement activities, and property communications.
• Maintain accurate logs, reports, and front desk records.
• Partner with property management and maintenance teams to ensure outstanding resident satisfaction.
• Respond appropriately to emergencies and follow established property procedures.

Qualifications

• 2+ years of concierge, hospitality, luxury residential, or customer service experience.
• Previous leadership or supervisory experience preferred.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and property management technologies.
• Professional appearance and demeanor.

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.