Customer Service Agent I

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at Customer Service Agent Frankfort, IL / Hybrid 1st Shift- Monday- Friday, 8:00a - 4:30p Rate of Pay: $24.00-$26.00/hr based on experience H.B. Fuller is seeking a Customer Service Agent to support order management and client communication. This role ensures accurate processing of customer requests and timely issue resolution. The position contributes to a positive customer experience through responsiveness and attention to detail. Primary Responsibilities Process customer orders accurately in internal systems Respond to customer inquiries via phone and email Track and communicate order status and delivery updates Resolve billing, shipping, and product issues Maintain customer records and documentation Collaborate with sales, logistics, and production teams Monitor service metrics and follow established procedures Ensure compliance with company policies and safety standards Minimum Requirements High school diploma or equivalent 1+ year customer service or administrative experience Proficiency in Microsoft Office and data entry systems Strong written and verbal communication skills Authorization to work in the U.S. Preferred Requirements Associate or bachelor’s degree Experience in manufacturing or supply chain environments Familiarity with ERP/CRM systems (e.g., SAP) Bilingual communication skills Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location. The salary for this role is $24.00-$26.00/hr based on experience. In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary. H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification. H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation. For 130 years, H.B. Fuller has been a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemical products to improve products and lives. H.B. Fuller’s commitment to innovation brings together people, products and processes that answer and solve some of the world’s biggest challenges. Our reliable, responsive service creates lasting, rewarding connections with customers in electronics, disposable hygiene, medical, transportation, clean energy, packaging, construction, woodworking, general industries and other consumer businesses. And our promise to our people connects them with opportunities to innovate and thrive.