Front Desk Agent

Front Desk Manager

This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General Manager and Front Desk Supervisor are not on property.

Pre-Requisites (Requirements):

• Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
• Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes.
• Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many different personalities.
• Must have sound judgment and discretional skills and be able to work with little or no supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to work with sensitive and confidential material.
• Must be able to obtain valid, current and non-probationary driver's license if required to operate hotel shuttle/van.
• Obtain any locally required certifications.

Work Environment & Context:

• Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
• Must be able to maneuver through all areas of the front office.
• Must be able to lift up to 20 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier.
• Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption

Essential Functions:

Process guest registrations, including the computation and collection of payment.Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and proceduresMaintain room status inventory.Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.Send and receive telephone calls and facsimiles; sort incoming mail and messages.Conduct night audit as assigned.Function as the manager of the hotel during periods the General Manager, Assistant General Manager and Front Desk Supervisor are not on property.Respond to guest needs, special requests, and complaints as needed.Smile, acknowledge, and greet guests at front desk and other public areas.TeamworkBe available to work a flexible schedule.Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties.Maintain Safety and Security by observing, engaging and involving appropriate agencies when necessaryPerform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, Blood Borne Pathogen regulations and other applicable State and local regulations.Report and store lost-and-found items in accordance with hotel procedures.