Engineer, Network Operations Center

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian’s Network Operation Center is responsible for remotely maintaining Rivian’s charging network. We are looking for a Network Operations Center Engineer who will work cross-functionally to scale the NOC’s capabilities while executing day-to-day responsibilities. Responsibilities Support network operations of Rivian’s charging deployments Provide excellent customer service support by rapidly responding to incoming calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams Proactively monitor all charging assets for any issues; offline, faults, irregular sessions, etc., plus review and analysis of Linux logs to remediate potential issues Maintaining new and existing site infrastructure with Rivian's asset management platform Support commissioning new assets; configuring asset properties via Linux and other internal software applications Use keen attention to detail to document case information and maintain troubleshooting documentation across various platforms, including Confluence, Salesforce, and JIRA Assist in pilot testing new firmware deployments for both DC and AC assets Work cross-functionally to remediate hardware or software issues encountered in the field and enhance existing applications Responsibility and trustworthiness to handle and review customer related data; billing information, customer and vendor confidential information, police reports, ETC. Perform additional responsibilities as assigned, including Holiday on-call coverage Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Commitment to working Sunday through Wednesday, from 10am to 6:30pm PST Qualifications Bachelors in Electrical or Mechanical Engineering or related Information Technology discipline. Experience preferred, using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.) Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc. Understanding of dispenser state and state transitions Familiar with Linux and Networking Fundamentals Trustworthiness, reliability, duties to oversee finances, accounting, invoices, customer pay/personal data, inventory, transactions with vendors Excellent written and oral communication skills Team player mentality, with a willingness to assist others on the team, cross-functional partners, and external stakeholders Proven track record of successful problem-solving skills with a strong sense of ownership and urgency Required to communicate using telephone, email, and other digital means of communication Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc. Ability to stand for 10-12 hours per day Pay Disclosure The salary range for this role is $29.91 to $33.23 for Torrance, CA based applicants, and $27.31 to $30.34 for Normal, IL and Atlanta, GA based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. Benefits Paid vacation Paid sick leave Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. #J-18808-Ljbffr Rivian