Senior Claims Specialist

Location: St. Louis, MO Work Arrangement: On-site Position Overview The Senior Claims Specialist investigates, evaluates, and resolves a wide range of cargo loss or damage claims across multiple lines of business. This role manages more complex and sensitive claims, requiring sound judgment, strong analytical skills, and the ability to confidently navigate challenging conversations. You’ll work closely with customers, agents, partners, and internal teams to ensure claims are resolved fairly, efficiently, and in compliance with policies, contracts, and federal regulations. This is a highly visible role that offers exposure to many areas of UniGroup, including contracts, customer service, operations, legal, and our agent network. What You’ll Do Evaluate, settle, or deny household goods and non-household goods claims across all business lines, using elevated decision-making authority and exercising discretion beyond standard guidelines when needed Lead and oversee all activities related to major losses, including preparing detailed reports and updates Partner with the Legal department to manage specialty or escalated claims Review claims for compliance with federal regulations, tariffs, contract provisions, and UniGroup claims policies Investigate facts, documentation, and liability to allocate responsibility to the appropriate parties Communicate extensively with agents, shipping customers, military installations, government bureaus, national account contacts, and internal departments Support periods of transition by managing temporary caseloads and rotating to different claim areas when needed to help with backlogs Review and evaluate agents’ requests for settlement authorization above standard limits Support new hire and ongoing claims training for adjusters at all levels Contribute to department initiatives and complete additional responsibilities as assigned What We’re Looking For Required Qualifications Bachelor’s degree in a related field or equivalent experience 2–3 years of relevant experience Preferred Qualifications 2+ years of experience in a claims adjusting role Experience reviewing documentation, determining liability, and negotiating fair outcomes Who Thrives in This Role Communicate clearly and confidently, especially when decisions may be difficult for a customer or agent to hear Manage conflict with professionalism, not taking tense situations personally Stay positive and patient through a steep learning curve Work collaboratively, stepping in to assist teammates during high-volume periods Solve problems creatively, especially when documentation is incomplete or unclear Balance empathy with policy, ensuring decisions are fair and consistent Adapt quickly, including shifting between caseloads or helping other teams when workloads spike Benefits & Work Environment Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Generous paid time off, holidays, and personal leave Life insurance, disability coverage, and employee assistance programs Professional development and growth opportunities Collaborative, team-oriented culture within a respected leader in the moving and logistics industry Work Authorization Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future. Equal Employment Opportunity UniGroup is committed to creating an inclusive environment and does not discriminate on the basis of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information, or any other status protected by law. We value the unique skills and experiences that veterans and separated service members bring to our workforce and are dedicated to supporting military families. Reasonable Accommodations UniGroup will provide reasonable accommodations to qualified individuals with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. #J-18808-Ljbffr UniGroup