Account Manager - SRC Logistics, Inc.

Job Description

Job Description

Account Manager

SRC Logistics, Inc. | Springfield, MO

Build Relationships. Solve Problems. Drive Results.

At SRC Logistics, we believe strong customer relationships are built through trust, communication, and consistently delivering results.

We're looking for an Account Manager who enjoys working with people, solving challenges, and finding opportunities to improve. In this role, you'll serve as the primary point of contact for assigned customers, helping manage their day-to-day business while supporting the growth and success of their remanufacturing programs.

This is an opportunity for someone who combines strong relationship-building skills with an analytical mindset and a passion for customer service.

What You'll Do

• Build Strong Relationships: Serve as the primary contact for assigned customers, developing trusted partnerships and ensuring a positive customer experience.

• Manage Account Performance: Monitor and communicate key performance indicators (KPIs), inventory levels, fill rates, and operational results.

• Solve Problems: Work collaboratively with customers and internal teams to investigate concerns, identify root causes, and implement solutions.

• Drive Improvements: Identify opportunities to improve processes, strengthen customer relationships, and support account growth.

• Coordinate Customer Programs: Support new part launches, customer requirements, and ongoing program activities.

• Communicate Results: Lead customer meetings, deliver presentations, and provide meaningful performance updates.

• Collaborate Across Teams: Partner with operations, IT, and other departments to ensure customer needs are understood and addressed.

• Support Financial Performance: Review customer billing and participate in account forecasting and budgeting.

What We're Looking For

Required Qualifications

• Bachelor's degree, preferably in business, communications, logistics, or a related field.

• Strong communication, relationship-building, and problem-solving skills.

• Ability to analyze information, manage multiple priorities, and maintain attention to detail.

• Proficiency with Microsoft Office, particularly Excel, PowerPoint, and Word.

• Ability to work effectively with customers, colleagues, and leadership.

Preferred Qualifications

• 2–5 years of experience in account management, customer relations, sales, or a related field.

• Experience in logistics, manufacturing, remanufacturing, or a software-based business.

• Experience working with performance metrics, customer reporting, or process improvement initiatives.

What Makes Someone Successful in This Role?

You're someone who:

• Enjoys building relationships and earning customers' trust.

• Takes ownership of problems and follows through on solutions.

• Is comfortable working with numbers, data, and performance metrics.

• Can balance customer expectations with operational realities.

• Communicates confidently with customers and internal teams.

• Looks for ways to make processes, relationships, and results better.

Why SRC Logistics?

SRC Logistics is part of the SRC family of companies, where employee involvement, continuous improvement, and open-book management are central to how we do business.

We believe in giving employees the opportunity to understand the business, contribute ideas, and make a meaningful impact.

If you're looking for a role where you can build lasting customer relationships, solve meaningful challenges, and contribute to a team focused on continuous improvement, we'd like to hear from you.

SRC Logistics is an Equal Opportunity Employer.