Reasonable Accommodations Case Manager

The Reasonable Accommodation Case Manager is responsible for managing and supporting the company's compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and applicable state and local disability laws. This role provides subject matter expertise in workplace accommodations, ensuring that requests are handled timely, consistently, and in alignment with company policies, legal requirements, and business needs. NOTE: This is an individual contributor role at the Sr. Analyst level with no direct reports. Key Responsibilities Manage the end-to-end reasonable accommodation process to include individualized case assessment, interactive discussions, documentation, and implementation. Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship. Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations. Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices. Review and analyze medical documentation to determine functional limitations and job-related restrictions. Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience. Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation. Required Qualifications 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration. Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws. Experience managing complex accommodation cases in a large, multi-state organization. Exceptional communication, analytical, and problem-solving skills. Ability to maintain confidentiality and handle sensitive information with discretion. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Preferred Qualifications Professional HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP). Experience with HRIS or case management systems (e.g., Workday, ServiceNow). Experience in a healthcare, retail, or large corporate environment. Knowledge of occupational health and ergonomic practices. Education Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is $46,988.00 - $112,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr