Field Service Technician

Job Description

Job Description

Job Description: Field Service Technician

The Field Service Technician supports the testing, troubleshooting, repair, installation, and commissioning of electromechanical fare boxes used on public buses and trains across the United States. Approximately 75% of the role focuses on in-house repair and board-level circuit work, while the remaining 25% involves national field service travel to customer sites for installations and on-site support. This position offers strong training, mentorship, and growth opportunities for candidates interested in complex electrical and electromechanical systems.

Responsibilities

• Test, troubleshoot, and repair production and field service electronic and mechanical assemblies, parts, and equipment, primarily in-house.
• Perform board-level circuit repair and analysis, including soldering and component replacement.
• Adjust and calibrate circuitry and components using established principles and theories of electronics.
• Set up and operate test equipment and circuitry to conduct functional and operational tests on electronic assemblies.
• Read and interpret electrical schematics, PCB blueprints, and other technical diagrams to diagnose and resolve issues.
• Travel to customer sites across the country to perform installations, commissioning, and field-level repairs on buses and trains.
• Install and commission new electromechanical fare box units, including modular-level installation work when required.
• Provide on-site field support to customers, ensuring equipment operates reliably and meets performance expectations.
• Write clear technical reports documenting installation activities, test results, and overall equipment performance.
• Plan, coordinate, and deliver in-house product training to internal teams or customers as needed.
• Communicate effectively with customers and internal stakeholders in a client-facing capacity, addressing questions and providing status updates.
• Solicit customer feedback to identify opportunities to improve service quality and customer satisfaction.
• Use SAP, Microsoft Office, and related business software to document work, track service activities, and communicate with the team.
• Apply basic algebra and geometry concepts to measurements, calibrations, and technical problem solving.
• Interpret and follow a variety of instructions provided in written, oral, diagram, or schedule form to complete service tasks accurately.
• Participate in a flexible work schedule that includes overnight work and weekend travel as required for installations and repairs.
• Maintain a high standard of workmanship, safety, and professionalism in both in-house and field environments.

Essential Skills

• 1–3 years of experience in electromechanical service or field service, or a relevant technical college degree.
• Hands-on soldering experience for board-level repair and assembly work.
• Proficiency in board-level circuit repair and analysis, including troubleshooting electronic components.
• Ability to read and interpret electrical blueprints and PCB blueprints accurately.
• Strong verbal and written communication skills for a client-facing technical role.
• Electro-mechanical experience with practical experience working on electronic and mechanical assemblies.
• 1–2 years of related technical experience in testing, troubleshooting, and repair of electronic/mechanical systems.
• Willingness and ability to travel nationally at least 25% of the time, with flexibility to increase travel after training.
• Ability to set up and use electronic test equipment to conduct functional and operational tests.
• Capability to adjust and calibrate electronic circuitry and components using standard electronic principles.
• Ability to solve practical problems and work with a variety of variables in field and production environments.
• Skill in interpreting instructions provided in written, oral, diagram, or schedule form.

Additional Skills & Qualifications

• Associate degree or higher in a technical field is a plus.
• Experience with modular-level installation of electromechanical units is highly desirable.
• Previous experience working with logic boards that incorporate firmware or software.
• Good written and verbal communication skills, including the ability to prepare clear technical reports.
• Experience soliciting and incorporating customer feedback to enhance service delivery.
• Knowledge of SAP for service documentation and workflow management.
• Proficiency with Microsoft Office applications for reporting and communication.
• Familiarity with Lotus Notes or similar communication and collaboration tools.
• Sound knowledge of electronic and mechanical assemblies and how they integrate into larger systems.
• Ability to apply concepts of basic algebra and geometry in technical tasks such as measurements and calibrations.
• Strong problem-solving skills, with the ability to handle diverse technical issues in varying environments.
• Comfort working in a flexible role with approximately 75% in-house work and 25% field repair, including national travel.
• Previous experience with national travel for technical service or installation work is a plus.

This is a Contract to Hire position based out of Itasca, IL.

The pay range for this position is $23.50 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Itasca,IL.

This position is anticipated to close on Jul 13, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.