Field Support Representative Huntsville, AL

Field Support Representative Huntsville, AL

Serve as an FSR Analyst

Work side-by-side with analysts to train and mentor users

Troubleshoot technical issues and develop new use cases

Solve unique and challenging problems

Help facilitate collaboration across a global enterprise

Provide desk-side training to analysts

Train analysts/operators in a classroom and operational setting

Staff the Help Desk

Respond to user requests and work with the engineering team to troubleshoot issues

Provide feedback to the engineering team about product

Attend and provide assistance during daily briefings with senior leaders

Identify valuable workflows for analysts and gain an understanding of their specific needs

Then applying this in a transformative way to the product

Aid analysts in the development and enhancement of geo-spatial tools

Facilitate insights, informed decision-making, and responses to various operational questions

Qualifications:

5+ years of experience fusing intelligence capabilities in support of operations

Prior experience with one of the following platforms required:

Gotham, AIDP, Gaia, Maven or Foundry

Technical background with working knowledge of the following highly preferred:

HTML, Ruby, Python and/or Java

Hardware, networks, and server administration

Strong communication skills with the ability to break down, explain, and demonstrate complex concepts

Strong knowledge of Excel

Demonstrated experience working within the Department of Defense

To include joint capacities and interactions with high-ranking military officials

Required: Active DoD TS/SCI Clearance Job Type: Full-time

Please send your resume to View email address on click.appcast.io