Senior Hardware Customer Quality Engineer

Position: Hardware Customer Quality Engineer (individual contributor) stationed in Santa Clara, California. What You Will Be Doing Participate/lead conference calls and face‑to‑face meetings with customers related to quality on a weekly/monthly basis. Track customer quality metrics with regular reporting to the customer and internal management. Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers. In crisis/customer critical issue situations, quickly assimilate technical details to: (a) understand the critical elements of the issue and provide direction to the working team; (b) comprehend the significance of results from various technical activities and formulate responses to customers. Interface with customers, integrators and partners onsite at their location to support problem solving and issue resolution as needed. Craft customer presentations covering status of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints. Work cross‑functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction. What We Need To See BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience). 8+ years of experience in electronics customer quality role. Customer interface experience critical. Quickly comprehend technical details relevant to understanding customer complaints. Excellent proficiency with 8D problem‑solving tools/methods. Excellent written and oral communication skills. Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills. Dedicated and able to work with minimum supervision. Strong leadership skills with experience coordinating teams with multiple disciplines. Proficient using MS Office software tools, data analytical tools, and email communications. Ways To Stand Out From The Crowd Background of semiconductor manufacturing processes such as Si fab, package assembly and final test. Background with SMT and PCBA manufacturing practices and controls. Knowledge of electronics reliability standards at the component, board, or system level. Knowledge of server system hardware and software design, development, architecture, or testing. Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues. Salary range: USD 168,000 – 258,750 for Level 4, and USD 200,000 – 322,000 for Level 5. Base salary determined based on location, experience, and comparables. Eligible for equity and benefits. NVIDIA is committed to fostering an inclusive work environment and is proud to be an equal opportunity employer. We do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. #J-18808-Ljbffr NVIDIA AI