Homeowner Services Representative

Job Description

Job Description

Starting in 1975 and building its reputation on a strongly held family foundation, Kuester Management Group began its endeavor as one of the Carolinas' leading association management companies in 2001. We provide a full range of community management services; working alongside builders, developers, board members, and community associations, our breadth and seamlessness of capabilities allows us to utilize our expertise to provide customized solutions to all. The purpose of this role will be to enrich the quality of life and enhance the community vibrancy for residents of a prestigious large-scale community in Chapel Hill, NC.

Job Duties:

The Homeowner Service Specialist will work alongside the Community Manager and Assistant Manager to provide administrative assistance and support to community residents. The successful candidate will have advanced interpersonal skills that provide the ability to exemplify exceptional homeowner experiences. This position will assist community residents through phone, email and in-person interactions. Exemplary follow through and time management are crucial for success. Employee will be expected to utilize critical thinking and problem-solving skills to provide valuable assistance with the managing of day-to-day administrative and other service obligations.

Responsibilities:

Please note that this role has rotating weekend coverage as a requirement.

• Assist clients with questions regarding account balances, governing document compliance, work order requests, architectural applications, community amenities and miscellaneous community information.
• Engage with and provide high quality customer service to homeowners in person, via email, and over the phone.
• Maintain superior customer service levels according to company standards
• Provide prompt, courteous service to all external and internal customers
• Send email correspondences in a professional manner
• Apply critical thinking and problem-solving skills to customer concerns
• Accept and process homeowner payments
• Process community fob and access cards
• Perform other duties as it relates to homeowner services process and procedures
• Greet homeowners and clubhouse visitors

Education and Experience

• Excellent customer service skills - in person and over the phone
• Hospitality/customer service experience preferred
• Professional written and verbal communication skills
• Ability to prioritize tasks/manage multiple assignments
• Ability to utilize computers and related software
• Flexible/ability to adapt to change
• Attention to detail
• High School Diploma Required, some college preferred
• Must have ability to thrive in a team environment
• Proficient in Microsoft applications (Word, Excel, Outlook, etc.)
• Previous HOA experience preferred

Benefits:

• Health, Dental and Vision Insurance, Short-Term and Long-Term Disability, Life Insurance, 401(k), Paid Time Off