Facilities Service Manager

Job Description

Job Description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the  TOP WORKPLACES  of South Florida by the Sun Sentinel three years in a row.

SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The Facilities Service Manager is responsible for overseeing facilities maintenance, repair programs, capital improvement projects, and property condition initiatives across a geographically dispersed portfolio of assets spanning multiple states. This position ensures facilities operate safely, efficiently, and in compliance with all applicable federal, state, and local regulations while protecting asset value and supporting operational excellence.

The Facilities Service Manager serves as a key liaison between Operations, Construction, Finance, and third-party service providers to drive execution of strategic facilities initiatives, asset preservation programs, and capital investments.

Duties and Responsibilities

Capital Planning & Project Management

• Develop scopes of work, project specifications, budgets, schedules, and implementation plans for facility repairs and capital improvement projects.
• Manage multiple concurrent projects across a multi-state portfolio from planning through project closeout.
• Coordinate Property Condition Assessments (PCAs), Facility Condition Assessments (FCAs), and asset lifecycle evaluations.
• Support development of annual and multi-year capital improvement plans.
• Ensure projects are completed on schedule, within budget, and in accordance with corporate standards.
• Review, negotiate, and approve change orders while managing project risks and budget impacts.
• Monitor capital expenditures and provide regular reporting on project status and financial performance.

Facilities Operations

• Conduct routine property inspections and facility audits to identify maintenance, safety, operational, and compliance deficiencies.
• Develop corrective action plans and ensure timely resolution of identified issues.
• Support preventive maintenance strategies that maximize asset life and minimize operational disruptions.
• Partner with operational teams to address facility-related concerns and emergency situations.
• Monitor facility performance metrics and identify opportunities for continuous improvement.

Vendor and Contractor Management

• Source, evaluate, negotiate, and manage relationships with national, regional, and local service providers.
• Conduct competitive bidding processes and recommend vendor selections.
• Establish vendor performance expectations and monitor service level compliance.
• Ensure contractors maintain required licensing, insurance, certifications, and safety standards.
• Manage vendor scorecards and performance reviews to drive accountability and cost efficiency.

Compliance, Risk Management & Safety

• Ensure compliance with federal, state, and local regulations, including OSHA requirements and applicable building codes.
• Support life safety, environmental, and risk mitigation programs throughout the portfolio.
• Assist in managing insurance-related repair projects and disaster recovery efforts.
• Maintain documentation required for audits, inspections, and regulatory compliance.

Financial Management

• Assist with annual operating and capital budget development.
• Monitor project and departmental spending against approved budgets.
• Identify opportunities for cost savings, vendor consolidation, and operational efficiencies.
• Review and approve contractor invoices, purchase orders, and project billing documentation.

Systems & Reporting

• Utilize Computerized Maintenance Management Systems (CMMS), Work Order Management Systems, and related technologies to track facility activities.
• Maintain accurate records of projects, inspections, vendor contracts, and capital expenditures.
• Develop reports and dashboards that support executive decision-making and portfolio planning.
• Analyze facility data and trends to support long-term asset management strategies.

Leadership & Collaboration

• Collaborate with internal stakeholders across Operations, Construction, Finance, and Executive Leadership.
• Provide subject matter expertise on facilities operations, capital planning, and asset preservation.
• Participate in strategic initiatives focused on portfolio growth, acquisitions, and facility integration.
• Perform other duties and special projects as assigned.

Qualifications

• Minimum 3 years of multi-site facilities management experience across diverse asset types.
• Experience managing repair programs, capital improvement projects, and vendor networks.
• Strong understanding of building systems, maintenance practices, and facility operations.
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Outlook, OneNote and Teams.
• Experience utilizing CMMS, work order systems, and project management software.
• Ability to travel extensively throughout the assigned portfolio.
• Experience with budget forecasting and capital planning.
• Ability to travel regularly by automobile and air transportation.
• Ability to conduct site inspections in various environmental conditions.
• Ability to walk properties, climb stairs, access rooftops, and inspect equipment when necessary.
• Ability to communicate effectively verbally and in writing.
• Ability to operate computers, tablets, mobile devices, and facility management software systems.
• Ability to occasionally lift and carry up to 50 pounds.

Preferred

• Construction project management experience.
• Experience managing large multi-state portfolios.
• Professional certifications such as:
• FMP (Facilities Management Professional)
• CFM (Certified Facility Manager)
• PMP (Project Management Professional)
• LEED Accreditation

SROA Offers: 

• Competitive pay with bonus potential
• UKG Wallet – on-demand pay option
• 100% paid medical coverage options for employee-only
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO), increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Short-Term Disability coverage
• Long-Term Disability (LTD) coverage for added peace of mind
• Pet insurance – because your pets are family too
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential and excel in your career
• A great culture that values collaboration, innovation, and inclusivity

  Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 660 locations across 32 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.