Medical Assistant (Zeeland Family Medicine/Gentex) Full Time, Days

Medical Assistant

The Medical Assistant supports providers and care teams by performing clinical and administrative duties to ensure efficient, high-quality patient care. Responsibilities include obtaining vitals, preparing patients for exams, assisting with procedures, managing documentation, coordinating referrals, and providing patient education and follow-up. This role promotes positive patient experiences through effective communication, teamwork, and attention to detail in both primary and specialty care settings.

$3,000 Sign On Bonus*

Pay Range: $18.50 - 23.64/hour

Employment Type: Full Time, 80 hours every 2 weeks.

Schedule: Week days, 8am to 4:30pm, no holidays or weekends.

Requirements: High School Diploma/GED required, Current Medical Assistant Certification or Registration or LPN required, BLS for the Healthcare Provider 60 days after hire required.

Patient Care

• Maintains a confidential, safe, and patient-focused environment.
• Responds appropriately to patient emergencies in person and via phone.
• Applies clinical screening tools and obtains/upgrades patient information and vital signs.
• Orders labs, refills prescriptions, and coordinates referrals/testing per protocol.
• Reviews After Visit Summary (AVS) with patients and families to ensure understanding.
• Provides patient education on care gaps, preventive health, and AVS instructions.
• Supports accessibility needs and room setup adjustments.
• Manages referral communication and coordination with specialty offices.
• Follows up on test results and ensures care team addresses abnormal or pending items.

Provider Support

• Collaborates with providers to form a patient-centered care team.
• Anticipates provider needs to enhance clinical productivity.
• Facilitates communication between patients, providers, and care teams.
• Screens calls, gathers relevant information, and communicates professionally.
• Ensures completion of confidential questionnaires and required forms.
• Manages appointment scheduling, cancellations, and urgent visit protocols.
• Coordinates with providers and pharmacy for medication management and adherence.

Clinical Procedures

• Prepare patients and exam rooms for procedures (e.g., minor surgeries, wound care, pap smears).
• Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.

Documentation

• Accurately documents and updates patient records and medication logs.
• Maintains logs for clinical equipment, point-of-care testing, and sample medications.
• Obtains prior authorizations (as needed) and manages recalls, overdues, and EMR actions.
• Prepares charts for upcoming visits, ensuring all relevant records are available.
• Initiates standing or routine pre-visit orders per protocol.
• Coordinates with central services for proper categorization and routing of clinical documents.

Operational Excellence

• Contributes to continuous quality improvement and responds effectively to changes in clinical workflows, policies, or priorities.
• Engages in learning experiences and ensures compliance with policies and regulations.
• Maintains ethical billing practices and patient confidentiality.
• Communicates effectively with referral sources.
• Contributes to initiatives improving care coordination, reducing no-shows, and closing care gaps.
• Provides workflow improvement feedback related to planning, huddles, and team collaboration.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy