Customer Service Associate I

Job Summary We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. The role includes assisting customers, managing sales transactions, maintaining store appearance, and supporting inventory operations. Responsibilities Assist customers with questions and product recommendations. Manage sales transactions while working assigned cash register. Maintain security of cash and protect company assets. Keep the store well‑stocked and recover merchandise. Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards. Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders. Maintain cleanliness throughout the store including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Other duties as assigned. Qualifications High school diploma or equivalent (preferred). Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred). Ability to follow instructions and interpret operational documents (required). Must be able to lift between 30 and 50 lbs. from floor to shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting. Excellent customer service and relationship management skills (required). Strong organizational and communication skills (required). Strong problem‑solving and decision‑making skills (required). Benefits Medical, pharmacy, dental, and vision insurance. Employee Assistance Program. Retirement plans. Educational assistance. And more. Employment Details Part‑time position. Hourly wage: $15.00 – $15.50. Location: 1224 Richards Street, Joliet, Illinois 60433. EEO Statement We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. In accordance with local laws, minors may be considered for certain roles. We comply with the Americans with Disabilities Act and provide reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Please note, this job description is not a contract of employment. Employment is at‑will. #J-18808-Ljbffr