Business Systems Administrator

Business Systems Administrator – Agency 455 OK Medical Marijuana Authority The Oklahoma Medical Marijuana Authority (OMMA) seeks a full‑time Business Systems Administrator to maintain and improve the agency’s Salesforce platform, ensuring it remains stable, scalable, and aligned with evolving organizational needs. Position Summary This role optimizes system performance, drives enhancements, and supports users through training, troubleshooting, and adoption efforts. Working closely with internal stakeholders, the Administrator translates operational requirements into effective system functionality that enables accurate data flows, efficient processes, and high‑quality reporting to support informed, data‑driven decision‑making. Responsibilities / Essential Functions Manage user setup, roles, profiles, permissions, and security settings. Create and maintain custom objects, fields, workflows, validation rules, and page layouts. Develop and maintain reports and dashboards to support business operations. Provide day‑to‑day support to Salesforce users, resolving issues and answering questions. Conduct training sessions and create user documentation to promote adoption and best practices. Ensure data integrity through regular audits, deduplication, and data cleansing. Import, export, and update data using tools such as Data Loader or third‑party applications. Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions. Identify opportunities to streamline processes and improve system efficiency. Monitor system performance and implement updates in line with Salesforce releases. Manage integrations with other systems and third‑party applications. Perform other duties as assigned. Education and Experience Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a closely related field plus two years of experience as a Salesforce Administrator in a similar environment. Current Salesforce Administrator Certification (ADM201) required. Preferred Qualifications Proven expertise in managing complex Salesforce tools, including OmniStudio, Apex, and MuleSoft. Advanced knowledge of Salesforce Flow and general cloud infrastructure. Demonstrated commitment to maintaining high‑integrity system functionality and best practices. Knowledge, Skills, and Abilities Strong problem‑solving abilities. Capacity to review, elicit, and interpret complex business needs. Ability to apply data processing and analysis techniques and resolve database integrity issues. Skill in developing appropriate testing protocols and designing systems independently. Effective communication and relationship‑building skills. Ability to work independently in the design, analysis, and maintenance of databases and security systems. Physical Demands and Work Environment Office setting, climate‑controlled. Requires sitting, standing, walking, and reaching with hands and arms. Long periods of computer use and phone communication. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. #J-18808-Ljbffr