Store Supervisor

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Store Supervisor(age 18+) is responsible for supervising the daily directives of our camp store department. This is a SEASONAL, full-time position and reports to the Assistant General Manager. DUTIES & RESPONSIBILITIES Administrative Duties and Responsibilities: Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate Follow the directives of the AGM as needed to maintain a safe and professional environment for employees and park guests Assist with the research and identification of vendors and merchandise for the store. Assist in checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately. Order merchandise of any type with the approval by the AGM prior to vendor submission. Schedule staff, monitors payroll, and maintains compliance with a payroll budget Conduct daily stand-up meetings to prioritize the days requirements with the assigned shift staff Participate in the recruitment process and selection of talent for the store department Participate in the development and execution of the training of new employees as well as the ongoing training of all staff members Daily Responsibilities: Supervise and motivate a team of store clerks Provide coaching around performance and customer engagement skills Ensure store is clean, neat, organized, and well-stocked Order and maintains an inventory of store merchandise in an organized and efficient manner Ensure that all employees conform to a 40-hour work week. Monitor cash drawers and ensures cash handling procedures are followed and charge to site transactions are paid in full Other Essential Duties: Collaborate with park and home office departments Coordinate and oversee various projects from start to finish Respond to guest inquiries using the company’s service recovery guidelines Utilize and learns the reservation system for daily planning Participate in other projects and activities as assigned EDUCATION/TRAINING/EXPERIENCE Customer service experience required Experience in hospitality and leadership preferred QUALIFICATIONS/REQUIREMENTS Basic computer skills Strong organizational, motivational, and leadership skills Excellent communication, customer service, and problem-solving skills Strong attention to detail, speed, and accuracy Ability to multi-task and work in a fast-paced environment Strong work ethic and a positive attitude Required to work nights, weekends, and holidays Work with minimal supervision Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management ESSENTIAL PHYSICAL DEMANDS Able to lift up to 50 pounds Must be able to remain in a stationary position Regularly move throughout the store Continuously climb, balance, stoop, kneel, bend, crouch and crawl Able to manipulate fingers, hands, and arms to reach, carry and lift Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company. We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences! Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us. Perks & Benefits of Working At Northgate Resorts Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer. Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process. 01. VACATION DISCOUNTS Enjoy the park plus give your family and friends deep discounts during the season. 02. Daily Pay Get paid more frequently with our daily pay schedule. 03. EMPLOYEE APPRECIATION Free lunch in the summer, shout outs from your coworkers, and more. 04. 401k MATCH Start saving for retirement with a 401k plan and matching contribution. 05. MEDICAL, DENTAL, VISION Pick the plans that work for you and enjoy partial coverage for all health insurance. 06. Enjoy coverage for your furry friend with our latest benefit of pet insurance. What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required. Northgate Work Campers Receive a 20%* discount on your seasonal site. Earn credit towards your site balance per hour worked. All of the perks of being a Northgate Resorts Team Member. Save gas & time on your daily commute. Embrace the, “work hard, play hard” lifestyle! We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun. Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun. Northgate Resorts offers a wide range of internships that provide students with hands‑on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more. Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office. At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country. Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having! Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun. #J-18808-Ljbffr