RN: OPEN Warmline

MIchigan Medicineimproves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job Summary The Overdose Prevention Engagement Network (OPEN) is a diverse team dedicated to improving lives and reducing harms of substance use. By engaging with individuals, communities, and organizations, the team shares education and resources to strengthen person-centered prevention, treatment, and recovery. We are seeking a dedicated Registered Nurse (RN) to support the OPEN Warmline, a same-day telehealth service providing rapid access to buprenorphine for Michigan residents with opioid use disorder (OUD). The RN Clinical Care Coordinator will work on a collaborative care team of prescribing providers, behavioral health specialists, and peer recovery coaches to ensure rapid telehealth access, medication initiation, follow-up support, and care coordination. Responsibilities* 1. Clinical Assessment & Patient Care Serve as frontline triage RN for individuals contacting the OPEN Warmline seeking treatment for opioid use disorder. Conduct comprehensive nursing assessments via telephone or video to evaluate withdrawal symptoms, clinical status during buprenorphine initiation, medical stability, and behavioral health needs. Provide patient education on medications for opioid use disorder (MOUD), harm reduction strategies, overdose prevention, and naloxone access. Conduct follow‑up outreach to confirm medication receipt, assess treatment response, monitor side effects, and reinforce treatment engagement. Triage urgent clinical concerns and escalate to prescribing clinicians as appropriate. 2. Care Coordination & Treatment Access Coordinate and schedule same‑day telehealth visits with OPEN Warmline prescribing clinicians. Collaborate with prescribing clinicians to facilitate rapid initiation of buprenorphine, including support for safe initiation planning and withdrawal management. Troubleshoot pharmacy and insurance barriers, including prior authorizations, to ensure timely and uninterrupted medication access. 3. Program Operations, Documentation & Quality Improvement Maintain accurate, timely, and compliant clinical documentation in the electronic health record (EHR). Track Warmline metrics and support reporting requirements associated with sponsored funding. Participate in Warmline staff huddles, case consultations, team meetings, and continuous quality improvement efforts. Stay current with evolving best practices in addiction medicine, telehealth delivery, and harm reduction. Other duties as assigned. Demonstrated accountability and dependability including a good attendance record with punctuality. Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives. Proficiency with typing and electronic health record documentation. Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence‑based interventions. Actively participate and support performance improvement activities related to self, clinic, department, and institutional goals and objectives. Required Qualifications* Active Registered Nurse (RN) license in the State of Michigan. At least three (3) years in the last five (5) years of direct clinical experience in substance use disorder (SUD) treatment is required. At least three (3) years in the last five (5) years of direct experience with medications for opioid use disorder (MOUD), including buprenorphine. At least one (1) year in the last five (5) years of direct experience with electronic health records (EHR) systems and proficiency in clinical documentation. At least one (1) year in the last five (5) years of direct experience performing clinical telephone triage and care coordination in a fast‑paced clinical environment. Demonstrate excellent written and verbal communication skills as evidence by resume, annual evaluations, and references. Demonstrated commitment to harm reduction, trauma‑informed care, and culturally responsive practice as evidenced by resume. Experience with caring for patients in the correctional facility. Experience with caring for patients at federally qualified health centers. NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment. RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position. Desired Qualifications* Experience working with individuals with co‑occurring mental health and substance use disorders. Familiarity with Michigan Medicaid plans, prepaid inpatient health plans, and statewide SUD treatment systems. Experience addressing medication access barriers, including insurance authorization processes. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U‑M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good. Nursing at Michigan offers a competitive salary with excellent benefits! Hourly range for Registered Nurses $41.78‑$64.81 per hour Evening Shift Differential $3.00 per hour Night Shift Differential $4.00 per hour Charge Nurse Differential $1.00 per hour What Benefits can you Look Forward to? Excellent medical, dental and vision coverage 2:1 Match on retirement savings and immediate vesting Robust tuition and certification support programs Large offering of no‑cost CEs and professional development for advancement Nursing Specific Info Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5‑day posting period. Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined. If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at View phone number on click.appcast.io. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Work Schedule 40 hours/week Day shift, Monday through Friday 9:00 AM-5:30 PM Working hours may evolve as the Warmline clinic expands. Location: Our office is located at the North Campus Research Complex in Ann Arbor. May have opportunities for hybrid remote. Union Affiliation This position is covered under the collective bargaining agreement between the U‑M and the Michigan Nurses Association and the U‑M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment. Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. #J-18808-Ljbffr